Recovery Agent Engagement Representative
The Role:
We have a fantastic opportunity for a Recovery Agency Engagement Representative to join us at our newly renovated and stylish head office in Harrogate town centre.
The role will manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. You will maintain tight control over the project schedule, risks, scope of work and budget; ensuring that operational teams and subcontractors have a clear understanding of client requirements. Building and maintaining strong client relationships and provide day-to-day client advice and support. Promoting the organisation's capabilities to clients, identifying sales opportunities to be forwarded to the account managers and achieve contract extensions or additional business within the accounts.
Responsibilities:
1. Review and manage existing contracts (approximately 4,000)
2. Creation of new contracts once an agreed service provider is identified
3. Establishing criteria for assessing recovery agents determining preferred business partners; compliance standards, proven SLAs, reputation, and capacity
4. Onboarding process management
5. Developing a rates/cost framework for recovery jobs, with multiple versions based on vehicle size, geographical co...