Description Armthorpe-Doncaster (DN3 3FQ) £11.62 per hour (plus £1 per hour weekend premium) Quarterly bonus and enhanced pay rates available and achievable Start date: 28th April 2025 (3 weeks paid training Monday-Friday) ⏳ Shifts: Part time, 4 days on 4 days off 11am-9pm weekdays and 9am-7pm weekends, 33.25 hours p/w (with flex up hours) Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay. About the role Customer service – we all need it at some point, and let’s face it, we’ve all complained when a company doesn’t quite hit the mark when we need them most At NEXT we want to deliver not just good service, but exceptional service that wows Ticking boxes? Not our style. We go above and beyond because our customers deserve nothing less than exceptional A day in the life of our Advisors As a NEXT representative, you’ll be the friendly voice of NEXT whenever our customers contact us. From helping with faulty goods and incorrect items to sorting billing issues and returns, you’ll handle a variety of queries. Your goal? To resolve everything. It’s about taking ownership from start to finish – as we’re passionate about getting it right every time You’ll be handling calls, emails, live webchats and work with our systems, so it’s important we have people who are comfortable using these tools. Don’t worry, we’re not expecting you to be the next Bill Gates when it comes to tech – just someone who’s confident and capable with computers Of course, there are targets to meet – things like the number of contacts per hour. However the majority of your bonus relates to you resolving the customer's query. But what really matters is that you’ll customise every conversation to the customer on the other end, offering them the best options to solve their issue. Some calls will be tricky – after all, not everyone’s calling to say, "Thanks for delivering my parcel" But if you’re resilient and genuinely eager to help, you’ll thrive in this role. How we support you We’re not expecting you to have it all figured out from day one – we’re all about helping you grow That’s why we offer three weeks of full-time paid training, plus ongoing coaching to support you. No call centre experience? No problem We know there are tons of amazing transferable skills from retail, hospitality, and care roles that’ll set you up for success. We’ve got your back What's NEXT? Submit your online application today and take the first step toward an exciting future with us Your application will then be reviewed by a team member, who will reach out to you soon. Additional information All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application at NEXT for a similar role in 6 months. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next NEXT sponsorship During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organized schedule for our employees