This is a hybrid position, and you must be able to go into the office once a week or as needed. Position Summary/Objective The Customer Readiness Specialist will coordinate various customer projects within the group readiness and enablement team. Project Specialist 1 will work closely with customers and other OSV internal teams to ensure projects are set up and managed effectively. Essential Functions/Duties/Responsibilities Coordinates projects across various functional areas. Daily responsibilities include (Customer case reviews, bank changes, project scoping, name changes, new company adds, customer meetings, etc.) Ensure projects are delivered within the timeline as outlined in the project scope & details. Co-ordinate project meetings: including kick-off & status calls. Identify project issues/risks to help the team facilitate resolutions. Coordinate multiple projects with competing priorities & deadlines. Provide project updates with ongoing communication to stakeholders. Collaborate with internal teams to understand and document specific customer requirements. Complete additional duties and responsibilities as required. Competencies Teamwork/Collaboration Professional/Positive Attitude Intermediate Computer Skills (Basic Excel, PowerPoint, Word) Problem-Solving & Results Driven Good Communication (written & verbal) Excellent customer service & time management skills Strong organizational and ability to multi-task Attention to detail Qualifications and Experience 2 years of experience in customer-facing roles co-ordinating daily operational tasks. Ability to communicate with stakeholders to identify and define project requirements, scope, and objectives Understanding systems integration or enterprise software Proven success working with all levels of management Other Duties Duties, responsibilities, and activities may change at any time, with or without notice. Skills: Project Management Project Manager Administration Customer Service