Job Title: Service Desk Engineer
Location: Abingdon
Benefits:
Hybrid working options for a better work-life balance
25 days annual leave plus bank holidays
Ongoing learning and development opportunities
Cycle to work scheme and technology vouchers
Enhanced family leave
Celebration day - an additional day off each year for a special occasion
Salary sacrifice pension
2 paid volunteer days to support community efforts
Company social events and competitions
Discount and Cashback Scheme
Group Income Protection
Life Insurance
Employee Assistance Programme (EAP) and Virtual GP Service
Position Overview:
We are seeking a highly motivated and customer-centric individual to join our dynamic team as a 1st Line IT Service Desk Engineer. This role focuses on delivering exceptional customer service and technical support to our clients, primarily utilising Microsoft 365 applications and cloud technologies like Azure, Office 365, and Autopilot.
Key Responsibilities:
Provide first-line technical support via phone, email, and ticketing system, ensuring timely resolution and customer satisfaction.
Troubleshoot and resolve issues related to Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
Collaborate with second and third-line support teams to escalate and resolve complex technica...