At Mayfair Compliance Group (MCG), we strive to take away the worry and challenges of keeping businesses compliant and legal in all services related, from gas, fire, water, to health and safety. We have a proven record in delivering a one-stop-shop service nationally to any environment. We discuss our clients' unique needs, then provide a solution tailored to the regulatory compliance requirements. By providing third-party accredited services, we are confident that our clients receive the best service and endeavor to exceed clients' expectations while being competitive in the marketplace.
Tennals Compliance has a fantastic opportunity for a Customer Service Administrator to join a highly successful team within a dynamic and expanding National Company.
Customer Services is at the heart of everything we do, so we are looking for candidates who care about the work they do and our clients.
This role will be based at our head office in Oldbury. You will be working on our Helpdesk, dealing with clients and engineers on a daily basis.
Role Description
This is a full-time on-site role for a Customer Service Administrator at Mayfair Compliance Group (MCG) located in Oldbury. The Customer Service Administrator will be responsible for handling client inquiries, processing orders, maintaining customer records, and providing administrative support to the customer service team. Day-to-day tasks include answering phone calls, responding to emails, coordinating with other departments to resolve issues, and ensuring a high level of customer satisfaction.
Qualifications
* Excellent communication and interpersonal skills
* Strong organizational skills and attention to detail
* Proficiency in Microsoft Office Suite and customer service software
* Ability to handle multiple tasks efficiently and prioritize workload
* Experience in administrative support and customer service
* Strong problem-solving skills and ability to work independently
* Previous experience in a similar role is advantageous
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
* Business Consulting and Services
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