Pharmacy Technicians play an important role in Primary Care, complementing clinical and community pharmacists and other members of the practice multidisciplinary team.
The purpose of this role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve patient care. The role involves reviewing and recording the medication the patients should be taking, ensuring sufficient supplies, administering medicines, and counselling patients to support their understanding on how to use their medicines safely.
Optimising and rationalising medication, switching medications to agreed and approved protocols, improving repeat prescribing processes, including promotion of repeat dispensing, online ordering, minimising clinical risk and aiming to reduce waste in medicines.
The individual will support medication changes from secondary care or community specialists in line with the practice policies and actioning any medication changes that are required after reviewing hospital discharge and clinic letters.
This is a part/full time vacancy - minimum 27 hours per week.
Main duties of the job
Please see the job description and person specification for full details.
* Work with the Clinical Pharmacist, Community Pharmacists and Clinicians in accordance with agreed practice prescribing standard operating procedures.
* Process repeat medication requests, including the conversion of acute requests to repeat medicines, changing quantities of medicines.
* Issuing prescriptions in line with agreed clinical protocols and within your competency.
* Regular liaison with community and acute hospital pharmacists.
* Provide advice and guidance to patients regarding medication optimisation and lifestyle e.g. inhaler techniques.
* Provide medication review services to patients via clinics in the practice.
* Support the achievement of the practices prescribing Quality and Outcomes Framework targets.
* Deal with medication queries including acute medication requests, patient medication and prescription queries.
* Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.
* Liaise with secondary and primary care colleagues to ensure correct medicines are continued following the transfer of care.
About us
We are a highly regarded training Practice supporting GP's, Nurses, Pharmacists and many others at different stages of their careers. Based at two surgeries to the North and South of Scarborough our teams support over 15,000 patients.
You will be an essential part of our dynamic workforce, working alongside our teams of GP's, Nurse Practitioners, Practice Nurses, HCA's, Dispensers, Clinical Pharmacists, MSK Practitioners, Mental Health workers, Social Prescribing Link workers, Care co-ordinators, Medical Secretaries, Coders and many more!
Job responsibilities
Please see the job description and person specification for further details.
* Work as part of the prescribing team providing support for the practice team (both clinical and administrative).
* Provide medication review services to patients via clinics in the practice.
* Help support the dispensary team by running DRUMS on the specified cohort of patients.
* Help support the practice with recalls.
* Support the achievement of the practices prescribing Quality and Outcomes Framework targets.
* Assist the clinical and management team with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives.
* Improve repeat prescribing processes, including promotion of repeat dispensing, online ordering, minimising clinical risk and aiming to reduce waste in medicines.
* Support the Prescribing team by sharing appropriate medication guidance and establishing a method of communication to both administrative and clinical staff.
* Assist in the development of patient information leaflets.
* Assist with the development and review of medicines audits.
* Maintain and develop medicines communication to staff.
* Support staff in the promotion of healthy lifestyles and support those with chronic diseases to develop good lifestyle changes to assist in the management of their conditions.
* Assist in the development of relationships with secondary care, community specialists and community pharmacists.
* Support medication changes from secondary care or community specialists in line with the practice policies.
* Action any medication changes that are required after reviewing hospital discharge and clinic letters.
* Provide a contact for patients, secondary care and community pharmacists with medication queries.
* Lead on project work/prescribing initiatives/clinical research under the support of the Clinical Pharmacist or Clinical Lead.
* Help run and keep up to date with the relevant CQC searches within the practice.
The closing date for applications is Sunday 5th January 2025. For an informal discussion about the role please contact Lisa Hansell on 01723 375343 or email lisa.hansell2@nhs.net
Person Specification
Qualifications
* Registered with the General Pharmaceutical Council as a Pharmacy Technician.
* BTEC/NVQ Level 3 in Pharmacy services or equivalent Pharmacy Tech Qualification.
* Educated to A-level/equivalent or higher or equivalent demonstrable experience.
* GCSE English (C or above) and at least three others.
Experience
* Experience of working in a dispensary/pharmacy.
* Experience of working with the general public.
* Experience of administrative duties.
* Experience of working in a healthcare setting.
* Broad knowledge of General Practice.
Personal Qualities
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Initiative and judgement (knowing when to ask for help).
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
Other Requirements
* Flexibility to work outside of core office hours.
* Maintain confidentiality at all times.
* Clean driving licence for cross site working.
Skills
* Excellent communication skills (written and oral).
* Clear, polite telephone manner.
* Competent in the use of Office and Outlook.
* Ability to promote best practice regarding all pharmaceutical/dispensary matters.
* Effective time management (planning and organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving and analytical skills.
* Ability to follow policy and procedure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Support and Meds Management Lead
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