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The principle function of the Night Porter is to deliver 5-star services to MacLeod House & Lodge residents and guests throughout the duration of their stay.
This is a hands-on role covering every area of the guest experience including reception, concierge, food and beverage, security checks and housekeeping duties across the estate buildings.
This role operates on a shift-based system, back to back with the Resort Service day team and includes weekend working in line with the seasonal needs of the business.
Key Duties and Responsibilities:
* Undertake night preparation of facilities and services at MacLeod House & Lodge for the following day.
* Deliver five-star guest arrival and departure experiences including check-in, check-out and porter duties.
* Transportation of guests and golfers across the site.
* Assist with the delivery of food & beverage service.
* POS posting of room charges and folio management.
* Support the housekeeping functions and routine cleaning of estate buildings.
* Standards checks and general tidying including refreshing public areas and rest-rooms.
* Night audit reports and systems update.
* Security checks of the estate, locking up and checking alarms.
* Any duties required by management to support the delivery of five-star guest services and experiences.
Qualifying Criteria:
* Previous experience within the hospitality, hotel or leisure industry advantageous.
* Experience of bookings systems advantageous.
* Excellent oral and written communication skills.
* Meticulous attention to detail and professional telephone manner.
* Positive and flexible approach to work including weekend and evening shifts.
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