Field Engineering Manager – Powering the Future of Connectivity At Convergence Group, we’ve spent over 20 years redefining industry-leading connectivity through innovation, continuous improvement, and exceptional people. We’re looking for a Field Engineering Manager to take our field operations to the next level. You'll lead and develop a high-performing team of Field Engineers, ensuring seamless installations, fault resolutions, MACs (Moves, Adds & Changes), and site surveys across the UK. You’ll work closely with the NOC Manager and Head of Delivery & Projects to drive operational excellence and continuously improve service levels, all while making sure our engineers have everything they need to thrive. A day in the life of our Field Engineering Manager: Lead & Develop – Coach, develop, and upskill our team of Field Engineers, ensuring they’re set up for success. Operational Efficiency – Streamline processes, reduce inefficiencies, and make sure our resources are in the right place at the right time. Drive Performance – Use data & analytics to boost efficiency, cut out wasted effort, hit KPI’s and deliver real results. Service Excellence – Keep our customers happy with Right First Time (RFT) execution, smooth workflows, and lightning-fast issue resolution. Own the On-Call Schedule – Ensure 24/7 national coverage with a well-structured regional rota. and prioritise work effectively to maintain high SLA performance service standards. Driving Continuous Improvement – Challenge the status quo, streamline processes, and implement best practices across field operations. Prioritise Like a Pro – Juggle commercial and customer needs to get the most out of every day. What You’ll Bring: 5 years’ experience managing national Field Engineering teams. Strong background in LAN/WAN Networking & infrastructure. Proven ability to manage resources effectively. Experience leading technical teams of 15 people. Proficiency in Microsoft 365, ServiceNow, PowerBI and Excel. Certifications in CCNA, Lean Six Sigma or ITIL would be beneficial. Ability to cover out-of-hours on-call commitments Security Clearances: BPSS, SC (required). What’s in It for You: Salary: £65-80,000 on call allowance Time Off: 33 days of holiday (including bank holidays)—and it only gets better Perks: Enhanced pension, medical insurance, and life assurance. Flexibility: with core hours and hybrid working with 3 days a week in our Shirley office. Dog-Friendly Office: Yes, you can bring your furry friend Why Convergence Group? At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi-Fi, and Security solutions, we stand out by revolutionising infrastructure management—making it seamless so our customers can focus on what matters most. With our business booming and poised for significant growth, we’re searching for top-notch people to help us expand and deliver exceptional customer service. Ready to Shape the Future? If you’re customer-focused, driven by innovation, and ready to lead with passion, this is your chance to make a lasting impact in the Networking industry. Ready to lead the future of connectivity? Apply now FieldEngineeringManager Connectivity Hiring Apply now