* Immediate Start
* 6 months ongoing
About Our Client
Our client is a well-established, large organisation within the Not For Profit industry. They have a solid reputation for delivering excellent service and are committed to fostering a supportive, team-oriented environment.
Job Description
* Overseeing the efficient operation of the customer services department.
* Ensuring optimal levels of customer service are maintained at all times.
* Addressing and resolving customer queries and complaints in a timely and professional manner.
* Developing and implementing customer service policies and procedures.
* Training and mentoring team members to enhance their skills and performance.
* Conducting regular performance reviews and providing constructive feedback.
* Collaborating with other departments to improve customer service delivery.
* Implementing strategies to improve customer satisfaction and loyalty.
The Successful Applicant
A successful Senior Customer Services Manager should have:
* A strong background in customer service within the housing industry.
* Proven leadership skills, with experience managing a team.
* Excellent communication and interpersonal skills.
* The ability to handle difficult customers and resolve complaints professionally.
* Strong problem-solving skills and the ability to make sound decisions quickly.
* A commitment to providing outstanding customer service.
What's on Offer
* An attractive hourly rate of approximately £18-20p/h, subject to experience.
* The chance to work in a friendly, team-oriented environment.
* Opportunities for professional growth and development.
* The satisfaction of making a difference in the Not For Profit sector.
If you're a hard-working professional seeking your next opportunity in London, we'd love to hear from you. Apply today to join this dedicated team.
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