Job summary
***Internal HDFT applicants only***
We are seeking a highly motivated, experienced and enthusiastic individual who will assist in ensuring that the effective and efficient co-ordination of elective waiting list admissions is undertaken, maintaining a high quality service to all users. This will involve validation of waiting lists and liaison with others to maintain efficient waiting times. The post holder would require a flexible and proactive approach to the role.
Ideally, the candidate should possess knowledge of Patient Access Policy, Referral to treatment pathways and PAS functionality is also required.
Main duties of the job
1. Effectively uses the Patient Administration System to record dates for Admission and inform patients' relevant details.
2. To validate waiting lists and work with the Elective Access co-ordinator to ensure that waiting lists are appropriately managed and booked within their expected date to be seen
3. Monitor and action patient pathway targets 18 week RTT,. Experience of using Excel spreadsheet.
4. Implement the Trust Access Policy
5. Maintain excellent communication with Consultants and Secretaries regarding waiting list/booking and capacity issues to ensure optimum use of resources
6. Add patients to the Bluespier system and ensure this is reviewed and kept up to date.
7. Actively seek to replace patients when cancelled to ensure full utilisation of theatre lists
About us
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
We offer colleagues:
8. A supportive culture so colleagues can bring their whole selves to work.
9. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
10. Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please note:
11. Due to high levels of interest, posts may close early if we reach a sufficient number of applications
12. Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
13. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
Job description
Job responsibilities
The post holder is expected to adhere to Trust policies and procedures and relevant legislation including the requirements of any professional bodies and to attend mandatory training as identified by the Trust.
For more information please see the job description attached.
Person Specification
Qualifications
Essential
14. Evidence of secondary Education/GCSE including Maths and English
15. Willingness to undertake training and development in the role
Desirable
16. Working knowledge of PCS
Experience
Essential
17. Experience of dealing with the General Public/good customer service
18. Previous office experience
19. Ability to prioritise workload
Desirable
20. Experience of working within a clerical healthcare setting
21. Ability to work in fast paced changing environment
Knowledge / Skills
Essential
22. IT literate
23. Excel
24. Confidence to liaise with clinical and non-clinical staff at all levels
25. Ability to deal with frequent interruptions and queries from both patients, relatives and other staff
Desirable
26. Understand the need for patient confidentiality