Ryemead Commercial Group is an award-winning service business based in Loudwater, High Wycombe. We are rewarding, fast-paced and professional, and our goal is to become the leading Commercial Window Cleaning and Support Services provider in England. A fantastic opportunity has arisen to join the company as our Full-Time Business Support Co-ordinator.
The ideal candidate will have the following skills and experience:
• Previous experience within a busy multi-tasked business administration role covering office management, operations support, HR administration, sales support, and finance support
• Previous experience with any CRM Software- Workpal, Big Change, Connect Teams, Sales Force
• Confident, ambitious, self-starter and commercially aware
• Ability to work independently and take full ownership of work
• Advanced IT skills required including Microsoft 365 and CRM software
• Excellent communication skills, both written and verbal
• Meticulous attention to detail
• Provide exceptional customer service
• The ability to multitask and work under pressure
• A team player who is happy to take on new tasks as required
An Overview of Duties:
• Entering sales enquiries in our CRM
• General sales administration tasks.
• Arranging site visits for team to survey work
• Follow up on all sales quotes, logging progress in CRM
• Data Entry and population of CRM with new clients, contacts, and sites
• Create new jobs and PPM contracts within our CRM software
• Book in and organise jobs via our CRM software including support for our engineers regarding any issues that may arise
• Populate preferred supplier list and ensure all subcontractors are compliant
• Finance administration tasks i.e sending invoices, payment reminders.
• HR administration tasks for the operations team i.e. ordering uniform, processing new starters and leavers, monitoring absence, processing and managing holiday requests, processing DBS
checks, booking training courses.
• Helpdesk email managed and escalated accordingly to the right department.
• Create company social media posts including staff updates and birthdays
• Create and send marketing emails to customer base.
• General office duties including answering the telephone, customer service and cover for staff holidays.
• Any project work as required to support the senior management team
• Assist with managing trade water sales and administration
• Fleet Management Support
• Health and Safety Suppor
Qualifications
* Strong Analytical Skills and Business Process Improvement abilities
* Effective Communication and Customer Service skills
* Experience in Administrative Assistance
* Ability to work independently and collaboratively
* Proficiency in Microsoft Office Suite
* Detail-oriented and organized
* Experience in facilities management or related field is a plus
* A degree in Business Administration or relevant field
Hours:
40 hours a week / Monday – Friday 8:30-5pm
Benefits:
• Established, multi-award winning and growing company
• Established and exciting high-growth business with big ambitions
• Permanent position with the opportunity to progress as company grows
• 28 days holiday allowance (including Bank Holidays)
• Immediate start
• Salary negotiable, based on experience
• Auto Enrolment Pension scheme
• Friendly working team with quarterly team-building and social events
• Discretionary company bonus scheme following 6-months’ service
• Enhanced holiday allowance after 3 years’ service
• Birthday as holiday after 2 years’ service.
Job Type: Full-time
Pay: £28,500.00-£33,000.00 per year
Additional pay:
• Bonus scheme
Benefits:
• Company events
• Company pension
• On-site parkin