Job summary The Prince of Wales Surgery has an exciting new opportunity for an experienced and enthusiastic candidate to join our Patient Services Team. The post is based in Poundbury, Dorchester with some cover in our sister practice in Portesham just off the coast road, convenient for staff based in the Weymouth, Dorchester or Bridport areas. The role could be a job share between two staff so hours and days can be negotiated but the ability to work Mondays and Fridays is essential. Up to 20 hours per week with the possibility of additional holiday and sickness cover. Standard opening hours are 8am to 6.30pm (Tuesdays to 7.30am to 7.30pm) This is a varied and fascinating position with the potential to develop further. It would suit someone with confident IT, communication and people-skills, a proven problem-solving ability and plenty of patience and empathy. Full training will be given over an extended period until the post-holder is confident in the role. We are looking for someone who will share our commitment to providing excellent healthcare to our patients. By joining our team you will benefit from: NHS pension 5 weeks annual leave pro rata Bank Holidays In-house induction and good training opportunities Main duties of the job Booking/cancelling appointments Answering the phones General Admin tasks, filing, photocopying and scanning. Processing prescription requests Helping patients with any queries. About us The Prince of Wales Surgery is a 6 GP Partner and 2 salaried GP training Practice operating over 2 sites based in Dorchester and Portesham. Date posted 23 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number A2890-24-0004 Job locations 2 Frederick Treves House St John Way Dorchester Dorset DT1 2FD The Surgery Malthouse Meadow Portesham Weymouth Dorset DT34NS Job description Job responsibilities GENERAL ADMINISTRATION Pulling/filing notes for surgeries and updating as necessary Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required. PATIENT SERVICES Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Taking messages and passing on information Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests Arrange transport to hospital appointments for housebound patients MEDICAL RECORDS MANAGEMENT Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in correct record. Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and address. CONSULTATION ROOM PREPARATIONS Consulting rooms are unlocked in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure Job description Job responsibilities GENERAL ADMINISTRATION Pulling/filing notes for surgeries and updating as necessary Processing and distributing incoming and outgoing mail Filing and retrieving paperwork/correspondence, including filing to patient records Computer data entry, processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Cover sickness/annual leave and work reasonable overtime when required. PATIENT SERVICES Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Taking messages and passing on information Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Deal with home visit requests Arrange transport to hospital appointments for housebound patients MEDICAL RECORDS MANAGEMENT Retrieve and refile records as required, following records management processes. Ensure correspondence, reports, results, etc., are filed in correct record. Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and address. CONSULTATION ROOM PREPARATIONS Consulting rooms are unlocked in readiness for each consulting session. Rooms are checked at the end of each consulting session and left tidy and secure Person Specification Experience Essential Experience working in a team Desirable Experience working in General Practice environment Experience using Systmone Qualifications Essential GCSE in English and Maths grade C and above Person Specification Experience Essential Experience working in a team Desirable Experience working in General Practice environment Experience using Systmone Qualifications Essential GCSE in English and Maths grade C and above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Prince of Wales Surgery Address 2 Frederick Treves House St John Way Dorchester Dorset DT1 2FD Employer's website https://princeofwalessurgery.co.uk/ (Opens in a new tab)