Neighbourhood Team Leader
Location: Grimsby / Boston PE21 8RU
Salary: £36,186 per annum
Lincolnshire Housing Partnership is seeking to appoint a Neighbourhood Team Leader due to an internal promotion. As a Neighbourhood Team Leader, you will need to be customer-focused, a coach, and a motivator, managing a team of Neighbourhood Officers to deliver excellent and innovative customer service. This role focuses on sustaining tenancies and improving quality of life.
You will also manage a team of Neighbourhood Allocations Officers to create sustainable tenancies for customers while ensuring properties are let without delay, reducing void numbers, and minimizing relet times to maximize rental income.
Ideal candidates must live within travelling distance to Boston and Grimsby, Lincolnshire. The role requires access to your own vehicle.
Responsibilities:
1. Lead a team that inspires service excellence, acting as a role model for LHP's vision and values.
2. Manage a high-performing team in line with LHP's performance management framework.
3. Ensure performance meets the agreed standards and KPIs for quality and efficiency.
4. Manage behaviours and absence within the team.
5. Conduct appraisals, 1 to 1's, and team meetings.
Qualifications:
1. One year of relevant experience in the social housing sector.
2. Demonstrable experience of leading a team, motivating, coaching, and developing staff.
3. Professional qualification in housing and/or customer service.
4. Effective communication skills in various contexts.
5. Knowledge of the performance management cycle and HR processes.
Benefits:
1. An employee wellbeing package worth up to £1200 annually.
2. Discounted shopping vouchers.
3. Opportunities for skill development through a corporate training programme.
4. A salary sacrifice pension scheme with up to 12% paid by LHP.
5. 24 holiday days a year (plus bank holidays), increasing by 1 day per year for the first 5 years.
6. The ability to earn additional holiday days through full attendance.
7. Mental Health First Aiders across the business.
8. A family-friendly agile working policy.
To Apply:
If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to complete your application: Application Link
#J-18808-Ljbffr