> Description Employer description: Ashtrot is a young and growing Managed IT Service Provider (MSP) dedicated to delivering exceptional IT support and cybersecurity-centric solutions to small businesses. We take pride in our personalised approach, offering tailored services that act as a strategic IT partner to our clients. With a focus on empowering businesses to succeed through reliable and secure IT operations, we are now seeking a proactive and enthusiastic Tier 1 IT Support Technician to join our expanding team. We’re a tight-knit team of four who believe that great work comes from enjoying what we do. At Ashtrot, we maintain a friendly and relaxed team dynamic, where we don’t take life too seriously - so long as our customers are happy. This approach helps us deliver top-notch service while fostering a positive and supportive work environment. This position is for a fully remote role with occasional travel into London for team meetings. Responsibilities: Serve as the initial point of contact for client IT issues via phone, email, or ticketing system. Diagnose and resolve basic technical issues related to hardware, software, and network Escalate more complex issues, ensuring clear documentation of troubleshooting steps taken. Perform routine maintenance and updates on client systems, including antivirus checks, patch management. Manage user accounts, including password resets, onboarding, and offboarding processes in systems like Microsoft 365 and Google Workspace. Provide clear, friendly, and professional communication to clients, ensuring a positive Monitor and follow up on open support tickets to ensure timely resolution. Proactively identify, act on, and report any potential technical problems Desirable skills: A strong passion for IT and problem-solving with a willingness to learn. Entry level understanding of IT concepts, including operating systems, networks, and cloud based applications (e.g., Microsoft 365). Excellent verbal and written communication skills, with a customer-focused attitude. Ability to prioritise and manage multiple tasks effectively in what can sometimes be a fast paced environment. A proactive mindset and ability to work both independently and as part of a team. Relevant certifications (e.g., CompTIA A, Microsoft Fundamentals) are desirable but not essential; we value eagerness to grow more than experience. Personal qualities: Highly motivated. Passionate about IT. Enjoys problem-solving. Eager to grow their technical skills within a supportive and dynamic team. Excellent command of written English. Personable phone manner. Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am – 5:30pm Benefits: A 100% remote day-to-day role. Flexible working options to support work-life balance. The opportunity to grow within an ambitious and dynamic company. 20 days holiday allowance. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now