Key Objectives and Responsibilities: To provide a high level of telephone based and electronic e-mail support in relation to all client administration To process all sales orders in an accurate and timely manner To manage all invoicing processes accurately and within set time frames To administer all stock returns to third party warehouse Managing queries in relation to order status Track all customer orders to final delivery point Effective liaison with warehouse regarding delivery schedule / priority shipments Accurate and timely reporting on all despatching anomalies, working in conjunction with the warehouse team Build and maintain professional relationships with key contacts (internal and external) Assist the operations and logistics team leader in all “ad hoc” projects as required Plan and manage workloads adhering to all company SLA’s Provide backup to colleagues within the sales admin team Daily filing / general office housekeeping To display an alignment with company values including passion, integrity, honesty and respect Other ad hoc duties as requested by Head of Customer Support Experience & Qualification Requirements: Educated to Graduate level (Or A-Level education with a minimum of 2 years administrative working experience) Intermediate & Advanced Microsoft Office skills, including Excel SAP experience would be beneficial, but training can be provided English language essential, European language desirable Ability to communicate on all levels in a clear and concise manner both verbally and electronically