Job Description
Key Result Areas and Competencies:
1. Operations:
• Assist with all store operations and deliver to expectation on all KPI’s
• Support with the planning of workload to ensure a productive and efficient team
• Make confident decisions, and delegate to the team effectively
• Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
• Assist with training and coaching the team to best practice
• Use business communication tools to monitor completion of tasks and meet deadlines
2. Controls:
• Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
• Support with planning store schedules in line with store trading patterns and business expectation
• Assist with compliance for processing of payroll issues and problem-solve effectively
• Support with store daily structure to ensure the store meets compliance, customer service and security standards
• Be accountable for controlling wages and the store in the absence of the Store Manager
3. Sales
• Understand business and customer expectation and motivate the team to deliver an excellent customer experience
• Understand product features and benefits and assist with training the team to maximise sales opportunity
• Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Use reports to analyse and support with commerciality of key products to impact sales and profitability
• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
4. Development
• Assist with identifying internal talent and support performance management processes to drive exceptional performance
• Support with identifying performance issues and escalate professionally to the Store Manager
• Be self-driven in own personal development take on developmental feedback constructively
• Understand and promote Frasers Group core values and coach the team to engage with these values
• Encourage feedback from team and be a point of contact between the team and Store Manager
5. Leadership and Management
• Inspire the team and act as a role model
• Support with coaching and motivating the team to achieve success
• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
• Develop relationships with the store team and ensure everyone is working to the same goals
• Work with your Store Manager and contribute to the success of the store as a whole
Please note this is a full time permeant contract, 45h per week working 5 days over 7.
Qualifications
The requirements
* 3 years Management experience working in a fast paced, high volume retail environment
* Ability to positively impact results in sales, payroll and stock loss
* Proven record of developing talented individuals
* Must be able to work well under pressure and to strict deadlines
* Committed to supporting the store manager to achieve the highest store standards and customer service
* Background in fashion/sports retail
Additional Information
The Rewards:
* Basic rate salary £33,101 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Commission on a wide range of products
* Join the Fearless1000 Incentive Scheme watch THIS video to find out more
* We offer a wide range of Development Courses with National Qualifications
* 40% Uniform discount
* Cycle to work scheme
* Long service awards
* Excellent career development opportunities