University Hospitals Sussex NHS Foundation Trust (279)
Band 5 - Directorate Support Manager - MSK (Rheumatology & Pain Management)
An exciting opportunity has arisen for a Directorate Support Manager for MSK. The role will provide an excellent development opportunity for an individual who is keen to progress into an operational role within the NHS secondary care environment.
The responsibilities of the position will cover supporting the Service Manager with the day-to-day running of the department across all sites (St Richard, Southlands and Worthing hospital). This is a cross-site role; therefore, presence at all sites will be required.
This role will involve directly liaising with clinical staff and the daily management of large secretarial admin teams within Pain Management and Rheumatology. Supporting the management team with the delivery of RTT and targets by liaising closely with booking teams, ensuring theatre and clinic capacity is efficiently utilized keeping patient experience at the heart of service delivery.
This role would suit a proactive, adaptable individual who thrives in a dynamic environment. It requires an all-round flexible team player who is equally comfortable working autonomously to manage tasks, responsibilities and collaborating effectively as part of a wider team.
The ideal candidate will possess strong organisational and communication skills, with the ability to prioritise workloads, meet deadlines, and contribute positively to team objectives.
Main duties of the job
The role is varied and involves close working relationships with the secretaries and administration support staff within MSK. In addition, the role will support all other aspects of administration including management of administrative staffing, clinic utilisation, and RTT validation/performance reporting. The successful candidate will be required to possess excellent interpersonal skills along with a varied knowledge of a number of hospital IT systems.
This role requires an excellent eye for detail, accuracy and you must be able to work to tight deadlines and at times under pressure. The role is required to work across all sites St Richards, Southlands and Worthing Hospitals. If you think you have what it takes and want to join a dedicated and professional team of friendly staff who want to make a difference then please apply.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job responsibilities
The Directorate Support Manager will report directly to the Assistant Operational Manager to provide efficient and organised administrative and operational support. The role will involve supporting the Assistant Operational Manager in a range of duties including administrative support of the waiting lists, clinics and theatre capacity, supporting administrative processes across MSK and to be coordinated in order to deliver both governance and performance functions.
Develop and maintain an effective and efficient administration service for the designated departments. Actively support the Assistant Operational Manager/Operational Manager in the delivery of the Trust's key performance targets. Liaise with teams within the department to facilitate improvement in quality of care. Actively support the service in identifying capacity and demand issues. Attend weekly waiting times meetings and represent the service in the absence of the Operational managers. Support the management of admin teams for Rheumatology and Pain Management across all hospital sites.
Refer to full job description and person specification for further details.
Person Specification
Qualifications
* Managerial knowledge acquired through degree or equivalent experience
* Excellent organisational skills to manage own workload
* Supervisory / Management experience
* Ability to work effectively with colleagues at all levels of any organisation
* Experience of working in NHS
* Supervisory / Management experience within the NHS
Knowledge
* Knowledge of RTT
* Ability to manipulate data and produce reports
Skills
* Communication and social skills
* Ability to resolve conflicting situations
* Experience of supervising and appraising staff
* Experience of training and inducting new team members
* Experience following policies
Analytical and judgemental
* Ability to deal with multiple demands within short deadlines
* Team Rota management
EDI
* Evidence of having undertaken own development to improve understanding of equalities issues
* Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Full-time, Flexible working, Compressed hours
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