Job Description
Project Support Officer
Location: Hybrid - 3 days per week in the office (Hereford)
Salary: £30,000 - £40,000 per annum
Contract: 18-month fixed term
Our client, a leading organisation in the business change sector, is seeking a dedicated and experienced Programme Officer to join their dynamic team. This is an exciting opportunity to be part of a digital transformation journey, working on a variety of projects with both in-house and 3rd party software development teams.
Key Responsibilities:
● Assist in defining project scope, goals, and deliverables in collaboration with stakeholders
● Manage key programme controls, including risk and issues log, project plans, and actions log
● Ensure appropriate project resources are available in coordination with the Delivery Manager
● Maintain and update project documentation using Google Workspace and Smartsheets
● Coordinate project meetings and take notes
● Monitor project progress, identify risks, and update the Project Manager/Product Owner
● Prepare and present progress reports, project briefs, and status updates to stakeholders
● Manage relationships with key stakeholders to ensure satisfaction
● Help coordinate cross-functional testing and "go live" preparations
● Coordinate and support external vendors or contractors as needed
● Participate in post-project evaluations and create recommendations for future projects
● Support the implementation of best practices, tools, and methodologies to improve project outcomes
● Complete other administrative tasks as required
Core Competencies and Experience:
● 2+ years of project experience, ideally including digital transformation projects and/or in an e-commerce environment
● Understanding of project lifecycle stages and project management methods (waterfall and agile)
● Exceptional organisation and problem-solving skills
● Excellent communication and interpersonal skills
● Understanding of the software development lifecycle
● Keen interest and basic understanding of technology used to support e-commerce platforms
● Proven experience working with cross-functional teams
● Ability to manage multiple priorities simultaneously and meet deadlines
● Experience working with third-party suppliers and in-house software development teams
● Knowledge of Jira is an asset
Company Values/Behaviours:
● Integrity - Demonstrates high work standards and acts professionally with an honest and fair approach
● Teamwork - Communicates effectively, responds to customer needs timely and courteously, and works collaboratively
● Accountability - Takes ownership of decisions and outcomes, responsible for actions
● Entrepreneurial approach - Bold and passionate about the organisation, its products, and its people; takes risks and makes it happen
This is a fantastic opportunity for a Programme Officer to make a significant impact within a forward-thinking organisation. If you have the skills and experience required, we would love to hear from you!