Our client is looking for an Area Support Manager to work with the Area Manager, support the retail store next week. It is crucial you drive and have access to your own car for the role as it is essential to the position. Ideally you will be a store manager looking for the next role to challenge yourself. Purpose of Job: To be responsible for the day-to-day management of the shop, providing relief management cover for sickness, holiday or vacancies including: Effectively driving and exceeding sales targets and managing KPI targets Motivating and managing a team of staff and volunteers providing the highest quality of service to the client on the high street Regular travel to all shops will be required Main Tasks: Sales & Profits: To meet budgeted sales targets and maximise profit through effective use of commercial reports to manage shop performance Assist in the timely and accurate completion of weekly paperwork Follow agreed cash handling procedures Take responsibility for daily banking Manage stocktakes of new goods as required Customer Service: Create a welcoming, happy, and professional atmosphere for customers and the shop team Provide excellent customer service at all times Maintain high standards of visual merchandising, window displays and housekeeping To proactively promote Thames Hospice in the community Team Building and Leadership: To provide leadership to motivate the shop team to deliver targets and excellent customer service To line manage a team of staff in the shop being covered on a temporary basis. This may include arranging appropriate staffing levels, staff recruitment, induction, supervision via one-to-one meetings, development, appraisals, and regular team meetings. To recruit, train and support volunteers ensuring they have sufficient training and development opportunities to maximise their potential Management: To support the delivery of all tasks to ensure the safe, smooth, and efficient running of the organisation To support the recruitment of team members ensuring we attract good candidates, maintain engagement throughout the recruitment process and support their induction and probationary period To ensure people feel engaged and motivated to work for the client in accordance with their Values and activities related to the staff survey To ensure the mental and physical wellbeing of the team and individual colleagues is reviewed and supported, delivering good attendance and excellent support where necessary To ensure team members have a development plan and the ability to complete the statutory and mandatory training and access opportunities to develop their behaviours and core skills each year, leading to promotion or change of role where appropriate To monitor turnover and take proactive steps to improve retention and support people thought out their employment life cycle To promote the organisation which may include fundraising and marketing, enhance our reputation and role model the Values of the client Organisation: Manage the team of staff and volunteers in the day to day running of the shop Operate the agreed stock rotation system, regularly updating stock Operate the agreed pricing structure to maximise profits from the sale of goods Ensure high value donated stock items, or speciality items are identified & recorded, and when appropriate, are transferred to the relevant Thames Hospice shop or team Manage an efficient back-room operation including storage of stock and re-cycling of waste Management and stock control of bought in goods To monitor the overall maintenance of the shop, reporting any issues appropriately Being a key holder and part of the out of hours on call rota when required Planning: To plan for and manage the day-to-day operation of the shop including: Planning and managing deliveries and collections, assisting drivers as required Managing stock levels and effective stock processing Managing and maintaining the staff and volunteer rotas to ensure adequate cover is provided during trading hours, planning for days off, leave and possible sickness. Legal/Security: Ensure Health and Safety, and Trading Standards regulations are adhered to, to take responsibility for personal health and safety whilst on and off-site To ensure all staff and volunteers are trained in fire/evacuation procedures To ensure data protection legislation is complied with, particular in Gift Aid and staff records Follow the clients procedures when handling money and goods and ensure adequate security of the shop, its personnel, money, and goods To report all accidents and incidents promptly, using the designated form To act as the accountable key holder for the shop and maintain effective security measures in relation to the banking of takings, security of stock and the shop premises Working with others: Be flexible, and be willing to work additional hours, when required To undertake such other tasks as may be reasonably required from time to time e.g. roll out of new initiatives or projects To be flexible and willing to travel to various shops Travel to retail manager meetings and training sessions as required Engage & support activities of the wider organisation e.g. fundraising, marketing, and volunteering To maintain excellent knowledge of the client in order that customers, staff, and volunteer queries can be answered correctly Positively promote the work of the organisation building & developing positive internal and external relationships. General: Some manual handling - lifting, carrying, and sorting stock Use of steaming machine to steam clothes Proportion of day spent working on a computer, inputting information Occasionally dealing with difficult/challenging customers Package: £29,698 per year ( enhancement for Sunday working at 1.66 / time plus two thirds) Package Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.