ServiceNow Technical Support Consultant - Permanent - Hertfordshire, UK
InterQuest
Posted 1 day ago
ServiceNow Technical Support Consultant - Permanent - Hertfordshire, UK - up to £60k base + benefits
We're seeking a talented ServiceNow Technical Support Consultant to join our client's onsite team in Hertfordshire, UK. You will be required to be onsite in their Hertfordshire head office at least 2 days per week (Tuesday and Thursday).
Their ServiceNow IT Service Management system is a critical 24/7 system used both internally and with end customers and third parties around the world. This role is more support-based than development, requiring about 20% development most of the time. It is also focused on bug/code fixing and incident and change management, making it suitable for a mid-level product owner or someone who has supported ServiceNow at an end client.
You must have ServiceNow Code Fixing as well as ServiceNow Support experience; otherwise, your application will not be considered.
Key Responsibilities:
* Technical Support: Deliver innovative solutions to support business needs through configuration and development.
* Issue Resolution: Efficiently escalate and resolve support issues, ensuring minimal disruption.
* Platform Management: Oversee the deployment and maintenance of App and Plug-in upgrades (Team Connect, CISCO Smart Bonding).
* Performance Optimization: Monitor ITSM platform performance and conduct regular patch testing and maintenance.
* Collaboration: Work closely with Development and GIS teams to analyze, document, and report on work completed.
* Team Leadership: Mentor and guide less experienced colleagues, fostering a culture of continuous improvement.
* Security Compliance: Adhere to strict security policies and report any potential security risks.
Required Skills and Experience:
* ServiceNow Expertise: Proven track record as a ServiceNow Developer or Administrator with a deep understanding of best practices.
* Problem-Solving: Ability to analyze complex issues and develop creative solutions.
* Communication Skills: Excellent written and verbal communication skills to effectively collaborate with diverse teams.
* Adaptability: Flexibility to thrive in a dynamic and fast-paced environment.
#J-18808-Ljbffr