A resourceful HR Advisor is required to support the group HR Manager of a Chartered Insurance broker based in Birmingham.
Are you CIPD qualified with knowledge of Insurance or Financial Services?
Do you have previous experience in a HR role with exposure of ER tasks and the full employee lifecycle?
Are you familiar with UK employment law, HR best practise and personal development?
If you answered yes to the above I would like to hear from you now!
Role and Responsibilities
Administrative and Operational Tasks
Maintain accurate and up-to-date employee records, including personal data, contracts, and documentation related to the employee lifecycle (e.g., starters, leavers, variations).
Process HR paperwork, including contracts, letters, and other documentation for changes to terms and conditions.
Manage the HR inbox, responding to general employee queries and escalating complex issues to the Group HR Manager as appropriate.
Support the recruitment process, including drafting job descriptions, posting vacancies, and coordinating participating on interview panels.
Coordinate onboarding activities for new starters, including inductions and training schedules.
Assist in coordinating training and development initiatives, maintaining training records and issuing appropriate documentation.
Provide accurate data for payroll, ensuring all changes are provided in a timely manner for monthly processing.
Track and report on employee attendance, including managing absence records and return-to-work forms.
Analyse people related data and maintains HR metrics to identify trends and deliver actionable insights.
Manage the administration of employee benefits, including healthcare and other perks, ensuring accurate enrolment, updates, and compliance.
Employee Relations (ER) Support
Collaborates with line managers and team members impartial advice on general employee relations matters, including disciplinary, grievances, performance, and absence management – providing effective solutions, enhancing work relationships, boosting morale and increasing productivity and retention.
Support the management of employee relations, including conducting informal investigations and guiding employees through internal processes.
Assist in the preparation of documents for formal employee relations hearings, including taking notes during meetings.
Take ownership of key processes such as managing the performance development review process, ensuring we effectively assess and develop our people, retaining top talent.
Promote best practices in line with company policies and employment legislation.
Health and Safety
Manage the DSE (Display Screen Equipment) assessment system liaising with appropriate personnel to resolve or escalate to the appropriate person i.e., organising external ergonomic assessments, ordering equipment for reasonable adjustments
Ensure compliance with Health and Safety regulations by managing and promoting safety training for employees.
Track and maintain training records for mandatory Health and Safety courses, ensuring all staff receive necessary training.
Support the completion and collation of office, fire, and general risk assessments.
Support the implementation of the company's Health and Safety policies and initiatives, reporting on the status of compliance.
General Support
Assist in the administration of HR policies and procedures, ensuring they are up-to-date and compliant with current legislation.
Assists in coordinating staff wellbeing initiatives and the delivery of employee engagement activities.
Contribute to the creation and dissemination of internal communications.
Support the Group HR Manager with ad-hoc project work as and when required.
There may be variations within this role profile subject to business needs and individual skill sets.
Skills and Competencies
Strong organisational and time-management skills with attention to detail.
Excellent written and verbal communication skills, with the ability to convey information clearly and impartially.
Proficiency in Microsoft Office and HRIS systems.
Ability to manage sensitive and confidential information with professionalism and discretion.
Ability to work effectively with a variety of stakeholders
Resilience and ability to manage and prioritise a high volume of work in a fast-paced environment with continuously changing priorities
Demonstrate our core behaviours - honesty, integrity and Professionalism and shows a passion for people
Experience & Qualifications
Essential
CIPD Foundation Certificate in People Practice
Previous experience in an HR role with exposure to ER tasks and the full employee lifecycle
Familiarity with HR processes and knowledge of UK employment law and regulations
Active in continuous learning in relation to employment law, HR best practice and own personal development
Desirable
CIPD Associate Diploma in Human Resource Management
Relevant experience working in HR in either the insurance, or financial services industry and knowledge of FCA regulations.
Experience managing TUPE