Grade: RCS Grade J
Contract Type: Permanent (Full-Time)
Location: Gatwick - RH6 0JW, two days per week otherwise remote with travel to aviation and travel sites across the UK, including Heathrow, London, Luton, Bristol, Manchester, and Liverpool.
DHL, an award-winning, leading supply chain business, is seeking a Senior IT Product Manager - Aviation and Travel. This role is vital for the successful development and management of IT products, product roadmaps, and lifecycles within the aviation and travel sector. It involves a hands-on approach and requires a balance between product and supplier management, focusing on internal operations, especially around airline ground handling, aircraft cabin cleaning, airport baggage handling, airport consolidation, and rail catering logistics.
WHAT DOES THE ROLE ENTAIL?
* Functional product roadmaps of multiple key software products in conjunction with Suppliers and Product Experts.
* Develop a comprehensive strategy for Aviation and Travel IT products based on research, market trends, and business objectives.
* Engagement with internal stakeholders and coordination of relationships and communication with strategic business partners.
* Support relationships with external customers to aid business development and existing operations, working toward the delivery of IT solutions.
* Ownership of specified IT products and responsibility to ensure successful implementation to meet business requirements.
* Managing relationships with suppliers and vendors of multiple software systems, following DHL supplier management practices, including regular incident management and solutions impacting the products and business reviews.
* Support Business Development responses, including input into documentation, product selection, and costing models, along with detailed analysis of any required costings to achieve the overall aim.
* Manage change programs and strategic initiatives to ensure the strategic roadmap for IT products is fit for the future.
* The role will manage an IT Specialist focused on achieving Aviation and Travel IT Self-Sufficiency aims.
WHAT DO WE NEED FROM YOU?
* Proven experience in managing a technical IT Aviation and/or travel product portfolio in a large complex organisation.
* Experience working in the logistics aviation industry.
* Supplier management experience, including commercial awareness around costings and software changes.
* Stakeholder management skills and the ability to manage conflicting stakeholder expectations.
* Knowledge of product governance and support, with awareness of levels of governance of systems, including maintaining documentation regarding the product portfolio.
* Experience with data protection and data security concerning IT products.
* Project Management experience would also be useful in this role.
* Any of the following: Prince/ APM/ ITIL Foundation Certificate or ISEB qualifications would be desirable.
WHY CHOOSE US?
* Access to our Private Medical Insurance through AXA Health.
* Use of a company car (or car allowance), with a choice from various manufacturers, including hybrid and electric vehicle options.
* Free confidential 24/7 GP Service.
* Hundreds of discounts (including Retail, Childcare + Gym).
* Affordable loans & Enhanced Pension Scheme.
* 24/7 employee support service for you and your family with access to free counselling and much more.
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries, including retail, automotive, healthcare, and more, so they can deliver to their customers.
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