JOB PURPOSE
Warehouse Operations Supervisor has overall responsibility for the kit operations, equipment and logistics. Reporting to the Operations Director to ensure continuity and quality assurance on all orders. They will provide structure, accountability, and guidance on all kit room processes. With a high level of technical proficiency, they will manage all aspects of our service delivery to ensure hires are always of the highest standard. The role is a key position in terms of feeding back the needs of the warehouse to company directors.
JOB SPECIFICATION
* Forward planning daily and long-term warehouse operations to ensure exceptional standards of service delivery, leading to customer satisfaction and repeat business.
* Leading on project delivery liaising with the Bookings Dept to ensure that logistics are efficiently managed, and deliveries and collections are conducted in a timely fashion and to schedule.
* Overall supervision of the daily schedule of drives, collections, dispatches, and pick-ups, as detailed by the bookings team. Ensuring kits are ready on time.
* Attend weekly management meetings.
* Regular audit and tightening of workflows to ensure efficient process from order to invoicing stage.
* Ensure that any maintenance and testing schedules are carried out.
KEY PERFORMANCE INDICATORS INCLUDE
* Hires are prepped, dispatched promptly and accurately, and all equipment is of a high standard.
* Client retention is kept high, and the company generates regular repeat and referral business.
* The kit room is organized, efficient and tidy.
* Kit room team are motivated, progressing, and performing to a high standard.
* Kit check in is swift and any issues with breakages/losses are flagged appropriately.
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