Job summary Are you curious and are you driven to support the delivery excellent care? Can you recognise emerging patterns and use your knowledge and experience to anticipate trends? We are seeking a dedicated and experienced Patient Safety Investigator to join our corporate Patient Safety team in Avon and Wiltshire Partnership NHS Trust. In this pivotal role you will lead comprehensive investigations into patient safety incidents using a collection of methodologies to establish learning and support the ongoing delivery of quality care. You will also analyse available data to support localities in the timely response to patient safety incidents. You will collaborate with MDT's and external stakeholders to identify system factors and opportunities for learning across a wide variety of services from CAMHS to Secure. Your work will be instrumental in enhancing patient safety and fostering a learning culture in the organisation. You will work directly with locality teams as we continue to support the use of PSIRF across the organisation, providing guidance and advice in your role. We value welcome applications to the role from clinical and non-clinical staff. We recognise that a breadth of experience supports a depth of learning. Main duties of the job The Lead Patient Safety Reviewer will manage, provide and support the Patient Safety Review Team in the review of patient safety incidents and the development of patient safety principles across the organisation. The Lead Patient Safety Reviewer will deliver a caseload of patient safety incident reviews using recognised methodologies, providing advice and practical support to staff involved in the investigation process. The post holder will provide advice and support to those affected by patient safety incidents and their carers - meeting with managers / practitioners / clinicians / relatives to consider and identify learning and service responses as required. The post holder will participate in, and lead as required, the development, implementation and evaluation of relevant strategies and clinical policies. The post holder will support the Patient Safety Team and wider Nursing and Quality Directorate in the implementation of robust systems for management, monitoring and reporting Patient Safety Systems, including the use of appropriate IT systems including collation, manipulation and analysis, presentation, report and action plan generation. You will be undertaking a leadership role within a well-established team. Our service has evolved significantly over the last 12 months to support the PSIRF agenda,this is an opportunity to be part of that ongoing growth and enhanced service support to the operational teams across the organisation. About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger. Date posted 28 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year (pro rata) Contract Permanent Working pattern Full-time, Part-time, Flexible working, Home or remote working, Compressed hours Reference number 342-NQD008-0225 Job locations Bath NHS House Bath BA1 3QE Job description Job responsibilities Functional Responsibilities: Leadership and Management Have frequent visible contact with services, staff, patients and their careers, to advocate Patient Safety systems and principles, and provide feedback about the Trust services, ensuring that concerns that are raised are dealt with quickly and efficiently. Line manage Patient Safety Reviewers to collaboratively deliver a portfolio of work and incident reviews. Matrix manage across a range of teams to support delivery of the organisations Patient Safety Strategy. Promote, develop and role model high standards of clinical care, identifying best practice in the delivery of Mental Health services. Work in conjunction with Nursing and Quality colleagues to negotiate changes in practice to support and where agreed ensure the achievement of the Trusts and the Nursing and Quality Directorates Objectives. Facilitate others contribution and to share leadership, nurturing capability and continuing development of oneself and others in area of practice. Positively promote at all times the equality of opportunity in service delivery and employment for patients and staff in accordance with the Trusts Policies, to ensure that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability. Patient Safety Incident Management and Reporting Deliver a caseload of incident reviews whilst providing expert clinical and practical support to staff involved in the process. Ensure clinical review and initial triage of incident reports, categorising serious incidents to assist in the identification of trends and provide clinical support to the Patient Safety/Complaints Manager with responses. Ensure that thorough investigations are conducted into incidents using recognised methodologies. Draft complex reports outlining findings whilst ensuring robust action plans are compiled. Undertake analysis, thematic review and interpretation of complex facts or situations, including triangulation with organisational performance metrics. Develop and compare a range of proposed options for improvements and actions which can result from the investigation of complaints, litigation, service user feedback and incidents. Plan and organise activities within the Patient Safety Team, ensuing the effective use of resources, systems and processes. Produce accurate, timely and concise reports as required for use within the Trust and to external stakeholders. Analyse data and trends to support the clinical governance agenda. Identify, populate, review, update and report upon action plans in relation to learning from incident reviews and make recommendations/guidance to ensure meaningful and sustainable improvements in practice and service provision. Support the development and implementation of systems which ensure that change from action plans are embedded. Review all Incident Review reports and ensure documentation is in line with Trust Policy and any relevant professional registration. Quality Improvement Support the Patient Safety Specialist and Deputy Head of Patient Safety to enable incident review activity to become integral to improvement in the quality of the services provided by the Trust. Support, and where appropriate lead, the development and delivery of quality improvement plans that result from incident reviews. Communication Identify, communicate and support patients/service users and carers regarding investigations and communicate with relevant Nursing and Quality Directorate colleagues to involve them in incident reviews. Exercise empathy, tact and understanding when discussing health issues as is often emotive for patients and carers Ensure information in relation to learning from incident reviews are effectively communicated within the Trust. Administration and Information Management Be aware of relevant organisational policies relevant to the role and incident reviews. Be aware of the sensitive nature of information handled and shared, giving due consideration to General Data Protection Regulations. Key Working Relationships: The post-holder will work directly with: Members of the Directorate Clinical Directors and Quality Directors Key internal teams including Safeguarding and Health and Safety. Trust Solicitors Coroners Officers Inquiry and Review Panel Lead Officers Clinical Commissioning Groups and Integrated Care Systems NHS England and Improvement Members of the public whom are involved in the incident review processes. For more details please see JD attached Job description Job responsibilities Functional Responsibilities: Leadership and Management Have frequent visible contact with services, staff, patients and their careers, to advocate Patient Safety systems and principles, and provide feedback about the Trust services, ensuring that concerns that are raised are dealt with quickly and efficiently. Line manage Patient Safety Reviewers to collaboratively deliver a portfolio of work and incident reviews. Matrix manage across a range of teams to support delivery of the organisations Patient Safety Strategy. Promote, develop and role model high standards of clinical care, identifying best practice in the delivery of Mental Health services. Work in conjunction with Nursing and Quality colleagues to negotiate changes in practice to support and where agreed ensure the achievement of the Trusts and the Nursing and Quality Directorates Objectives. Facilitate others contribution and to share leadership, nurturing capability and continuing development of oneself and others in area of practice. Positively promote at all times the equality of opportunity in service delivery and employment for patients and staff in accordance with the Trusts Policies, to ensure that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability. Patient Safety Incident Management and Reporting Deliver a caseload of incident reviews whilst providing expert clinical and practical support to staff involved in the process. Ensure clinical review and initial triage of incident reports, categorising serious incidents to assist in the identification of trends and provide clinical support to the Patient Safety/Complaints Manager with responses. Ensure that thorough investigations are conducted into incidents using recognised methodologies. Draft complex reports outlining findings whilst ensuring robust action plans are compiled. Undertake analysis, thematic review and interpretation of complex facts or situations, including triangulation with organisational performance metrics. Develop and compare a range of proposed options for improvements and actions which can result from the investigation of complaints, litigation, service user feedback and incidents. Plan and organise activities within the Patient Safety Team, ensuing the effective use of resources, systems and processes. Produce accurate, timely and concise reports as required for use within the Trust and to external stakeholders. Analyse data and trends to support the clinical governance agenda. Identify, populate, review, update and report upon action plans in relation to learning from incident reviews and make recommendations/guidance to ensure meaningful and sustainable improvements in practice and service provision. Support the development and implementation of systems which ensure that change from action plans are embedded. Review all Incident Review reports and ensure documentation is in line with Trust Policy and any relevant professional registration. Quality Improvement Support the Patient Safety Specialist and Deputy Head of Patient Safety to enable incident review activity to become integral to improvement in the quality of the services provided by the Trust. Support, and where appropriate lead, the development and delivery of quality improvement plans that result from incident reviews. Communication Identify, communicate and support patients/service users and carers regarding investigations and communicate with relevant Nursing and Quality Directorate colleagues to involve them in incident reviews. Exercise empathy, tact and understanding when discussing health issues as is often emotive for patients and carers Ensure information in relation to learning from incident reviews are effectively communicated within the Trust. Administration and Information Management Be aware of relevant organisational policies relevant to the role and incident reviews. Be aware of the sensitive nature of information handled and shared, giving due consideration to General Data Protection Regulations. Key Working Relationships: The post-holder will work directly with: Members of the Directorate Clinical Directors and Quality Directors Key internal teams including Safeguarding and Health and Safety. Trust Solicitors Coroners Officers Inquiry and Review Panel Lead Officers Clinical Commissioning Groups and Integrated Care Systems NHS England and Improvement Members of the public whom are involved in the incident review processes. For more details please see JD attached Person Specification Knowledge Essential Relevant experience Desirable Achieved grade Experience Essential Years experience Desirable Working knowledge of PSIRF Person Specification Knowledge Essential Relevant experience Desirable Achieved grade Experience Essential Years experience Desirable Working knowledge of PSIRF Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Avon & Wiltshire Mental Health Partnership NHS Trust Address Bath NHS House Bath BA1 3QE Employer's website http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)