Summary
We have an exciting opportunity to become a property specialist apprentice, learning from a seasoned professional and industry leading business all ends of Sales/Lettings/Management. The ideal candidate will be outgoing, polite, with a strong positive attitude, and willingness to learn. If this sounds like you please apply.
Wage
£15,000 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday 8:30 am – 5:30 pm Friday – 8:30 am – 5:00 pm Saturday – 8:45 am – 4:00 pm This role requires every Saturday to be worked You will receive a day off during the week for this.
40 hours a week
Possible start date
Monday 10 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Client Communication: Communicate with clients, both face-to-face and via phone/email, to understand their requirements and preferences
* Property Listings: Assist in creating property listings, including writing descriptions, taking photographs, and uploading listings to various platforms
* Market Research: Conduct market research to stay informed about industry trends, property prices, and competitor activity.
* Administration: Support the administrative tasks of the sales, lettings, and management process, including preparing contracts, arranging appointments, and maintaining accurate records
* Client Relationship Management: Build and maintain strong relationships with clients to ensure a positive experience and encourage repeat business and referrals
Where you’ll work
135 HIGH STREET
BILLERICAY
CM12 9AB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Your RM Training apprenticeship training plan
* Customer Service Practitioner Level 2 Apprenticeship Standard
* The apprenticeship programme duration is 13-months
* Functional Skills in maths and English and ICT (if required)
* You will be based in the employer’s office so you will gain 13-months of office-based training
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Administrative skills
* Initiative
* Polite
* Outgoing
* Smart Appearance
Other requirements
Due to the nature of the business you will require access to your own form of transportation.