Business and Client Support Apprentice
PSP INSURANCE & FINANCIAL SOLUTIONS LTD trading as ATOM INSURANCE BROKERS
An exciting new role for an enthusiastic and reliable individual to assist a very busy customer/client-based service team. You will be responsible for liaising with existing and potential new clients to promote company products both face to face and over the phone.
Working Hours: Monday - Friday, 9.00am - 5.00pm (1 hour unpaid lunch break)
Total hours per week: 35.0
Duration: 18 Months
Expected Completion Date: 29 Jul 2024
Date Posted
6 days ago
Level: Advanced Level 3 (A level)
Reference Number
VAC1000261505
What You Will Do in Your Working Day
The role is to provide customer/client service support and assistance to a busy sales team. This will involve processing renewal instructions and mid-term changes to insurance policies, dealing with questions and queries from clients and insurers, keeping business records up to date, checking documents to ensure they are correct, and corresponding with clients in a compliant and timely manner.
Other tasks will include:
* Assisting with inbound and outbound telephone calls/enquiries to both clients and business contacts
* Providing guidance to customers/clients through quotation requests
* Ensuring business records are kept up to date
* Photocopying, filing, and scanning of documents and any other business/office admin tasks as necessary
The Training You Will Be Getting
* Full Business Administrator Apprenticeship Standard - Level 3
* On-the-job training to support job role/development
* Employer will allocate dedicated training time for off-the-job training as required for the qualification
* Functional Skills support - maths/English - if required
What to Expect at the End of Your Apprenticeship
* There are full-time employment/progression opportunities available upon successful completion of the Level 3 qualification with many different career routes available, all of which will be supported by additional training and mentoring.
Requirements and Prospects
Desired Skills and Personal Qualities
Communication skills, IT skills, attention to detail, customer care skills, analytical skills, team working, initiative.
Qualifications
GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired
About the Employer
PSP are independent advisers covering all aspects of general insurance. PSP specialise in corporate and individual insurance protection. The role will focus mainly on commercial general insurance products. A lack of knowledge of insurance is not a disadvantage as full training will be provided by the company.
Employer
PSP INSURANCE & FINANCIAL SOLUTIONS LTD trading as ATOM INSURANCE BROKERS
Address
Blackdown House
Blackbrook Park Avenue
TA1 2PX
Training Provider
FOCUS TRAINING (SW) LIMITED
Adjustments for Experience
You could reduce your training time or finish your apprenticeship faster if you have relevant prior learning or experience. This could be relevant:
* Training
* Qualifications, like an NVQ in a relevant field
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree on any adjustments to your training plan.
Before You Apply
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