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Customer Experience Adviser
Required for a permanent role in the Sunderland area. This is with a construction business and the purpose of the role is to liaise between the site team and residents. This is within a social housing setting and it is key to ensure the impact of refurbishment works is kept to a minimum by understanding residents' needs and circumstances whilst providing a high level of customer service at all times.
The Role
1. Ensure a high level of customer service is delivered.
2. Undertake visits to customers in their homes to monitor works and address customer concerns or issues to avoid escalation.
3. Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence.
4. Assist the site manager in all activities which affect customer experience.
5. Assist residents in making choices, collating agreed information and maintaining accurate records.
6. Prepare and report weekly/monthly information as required by Customer Care Manager.
Working Hours
Monday to Thursday 8am - 4.30pm, Friday 8am - 3.30pm
Experience & Qualifications
* Good IT skills
* Personal Skills:
1. Being able to "multi-task"
2. Effective listening skills
3. Excellent communication skills (written & face-to-face)
4. Attention to detail
5. Excellent time management skills
6. Good planning and organisational skills
7. Professional behaviour at all times
8. Pro-active and forward thinking
9. Ability to work on own initiative but also as a member of a team
Location
This role is initially based to cover the North East with sites from Berwick to Teesside.
Remuneration
This role comes with an attractive salary of up to GBP 24,000 plus a car allowance of GBP 4,000.
This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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