Job summary We are looking for a friendly and enthusiastic candidate to join the team on Juniper Ward. The ideal candidate is calm and professional when under pressure as well as a good team player with an excellent telephone manner. To assist the Ward Manager and nursing team members with general ward administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward. To be responsible for the care of medical records within the ward in accordance with the Trust's Records Management Policy. To liaise with all members of the multi-disciplinary team as appropriate. To identify overseas patients and notify the Overseas Office of their admission as soon as possible. Main duties of the job As Ward Clerk you will be responsible for providing efficient and effective clerical services and contributing to patient care by supporting the clinical teams. You will be the first point of contact for patients, relatives and staff on the unit. You will need to be confident in your computer skills although training will be provided. Experience in administrative duties is an advantage. You will require experience in data collection. To make Outpatient Department appointments at the request of staff, using the patient information system (iCARE). To adhere to Trust visiting hours policy and to discuss any queries with nurse in charge. To arrange transport for patients - discharge, transfers and Outpatient appointments, in accordance with Trust policy and eligibility criteria. To complete requisitions for stores and maintenance, as requested by the Nurse in Charge, i.e. equipment to E.B.M.E and for repairs. To complete and query orders not delivered as required and maintain stationary supplies. About us Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Date posted 26 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum plus HCA Contract Permanent Working pattern Full-time Reference number 197-LC6485 Job locations University hospital Lewisham London SE13 6LH Job description Job responsibilities To assist the Ward Manager and multi-disciplinary team members with general ward administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward. To make Outpatient Department appointments at the request of staff,using the patient information system (ICARE). .To arrange transport for patients discharge, transfers and Outpatientappointments, in accordance with Trust policy and eligibility criteria.To complete requisitions for stores and maintenance, as requested by theNurse in Charge, i.e. equipment to E.B.M.E and Carillion for repairs.To complete and query orders not delivered as required and maintainstationary supplies.To undertake filing as requested by Doctors and Nurses.To provide clerical and administrative support to junior doctors asrequired.To ensure ethnic origin and religion of patients is recorded accurately.To undertake photocopying as requested.To distribute patient post and forward post to discharged patients.To keep an accurate admission and discharge register.To complete patient insurance claim-forms and send them to MedicalRecords.To inform the Finance Department of overseas visitors.To liaise with nursing staff regarding any telephone queries about patients.To liaise with all Consultant secretaries as appropriate.To inform the relevant department if a GP is not shown on ICARE.To take patients property and valuables to the General Office whennecessary and arrange their return on patient discharge.To correct registration and admission details on ICARE.To deliver patient documentation to various departments at the request ofthe medical or nursing staff.To take all donations, cash or cheques, for ward funds to the generalOffice and maintain accurate records of the same.To complete notes after discharge, ensuring that all documentation is filed and returned to Medical Records.To trace hospital notes using ICARE.To refer any queries you are unable to deal with to the most appropriateperson.To keep note files in order.High quality care for every patient, every dayTo make up new volumes of notes where necessary.To ensure that Doctors complete electronic discharge summaries correctlyas soon as an inpatient episode is completed.To send copies of the discharge summaries to GP and CodingDepartment Job description Job responsibilities To assist the Ward Manager and multi-disciplinary team members with general ward administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward. To make Outpatient Department appointments at the request of staff,using the patient information system (ICARE). .To arrange transport for patients discharge, transfers and Outpatientappointments, in accordance with Trust policy and eligibility criteria.To complete requisitions for stores and maintenance, as requested by theNurse in Charge, i.e. equipment to E.B.M.E and Carillion for repairs.To complete and query orders not delivered as required and maintainstationary supplies.To undertake filing as requested by Doctors and Nurses.To provide clerical and administrative support to junior doctors asrequired.To ensure ethnic origin and religion of patients is recorded accurately.To undertake photocopying as requested.To distribute patient post and forward post to discharged patients.To keep an accurate admission and discharge register.To complete patient insurance claim-forms and send them to MedicalRecords.To inform the Finance Department of overseas visitors.To liaise with nursing staff regarding any telephone queries about patients.To liaise with all Consultant secretaries as appropriate.To inform the relevant department if a GP is not shown on ICARE.To take patients property and valuables to the General Office whennecessary and arrange their return on patient discharge.To correct registration and admission details on ICARE.To deliver patient documentation to various departments at the request ofthe medical or nursing staff.To take all donations, cash or cheques, for ward funds to the generalOffice and maintain accurate records of the same.To complete notes after discharge, ensuring that all documentation is filed and returned to Medical Records.To trace hospital notes using ICARE.To refer any queries you are unable to deal with to the most appropriateperson.To keep note files in order.High quality care for every patient, every dayTo make up new volumes of notes where necessary.To ensure that Doctors complete electronic discharge summaries correctlyas soon as an inpatient episode is completed.To send copies of the discharge summaries to GP and CodingDepartment Person Specification Qualifications and Training Essential Good standard of general education (GCSE or equivalent in Maths and English) NVQ 3 or equivalent experience and knowledge Desirable Administrative/Secretarial qualifications, e.g. oRSA II / RSA III oCertificate in Office Practice Experience Essential Knowledge/experience of office procedures and systems. Good knowledge and experience of IT systems including Word, Excel, databases and ability to produce high quality documentation. Desirable Healthcare experience Experience working in a similar role Knowledge, Skills and Abilities Essential Excellent attention to detail. Good interpersonal, influencing and negotiating skills Ability to work effectively alone and as part of a team Committed to paying attention to detail in all aspects of work Personal Qualities Essential Present a professional image at all times Ability to work in a stressful/busy environment Person Specification Qualifications and Training Essential Good standard of general education (GCSE or equivalent in Maths and English) NVQ 3 or equivalent experience and knowledge Desirable Administrative/Secretarial qualifications, e.g. oRSA II / RSA III oCertificate in Office Practice Experience Essential Knowledge/experience of office procedures and systems. Good knowledge and experience of IT systems including Word, Excel, databases and ability to produce high quality documentation. Desirable Healthcare experience Experience working in a similar role Knowledge, Skills and Abilities Essential Excellent attention to detail. Good interpersonal, influencing and negotiating skills Ability to work effectively alone and as part of a team Committed to paying attention to detail in all aspects of work Personal Qualities Essential Present a professional image at all times Ability to work in a stressful/busy environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Lewisham and Greenwich NHS Trust Address University hospital Lewisham London SE13 6LH Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)