Are you a dynamic, self-motivated individual with a passion for technical innovation? Are you devoted to continuous improvement, delivering benefits for organisations with a dedication to delivering excellent customer service? We may just have your ideal job We are looking for a Systems Analyst/Analysts to join a motivated, forward-thinking, and established Care Systems Team who provide business advice and guidance as well as technical support of our current and future social care systems to adults and children’s services managers, their teams and partner agencies who deliver Social Care services to vulnerable people across Staffordshire. This role is fixed term until March 2026. Main Responsibilities The role involves collaborative work with customers and stakeholders to ensure the current social care system remains safe, stable and compliant while having an eye to preparing for the future social care system. The broad scope of the role requires a results-focused approach, supported by well-developed analytical skills and technical ability. The collaborative nature of the work requires excellent communication, interpersonal, and influencing skills. An idea of typical things you’ll be doing in this role include: Oversight of the Helpdesk function and acting as an escalation point for any issues, including the co-ordination of any major incidents Day to day workload supervision of a number of Care Systems Support Officers Analysis of support calls in order to compile a bi-monthly report for the Care Systems Management Board, to summarise areas such as changes implemented, incidents encountered and any areas of concern for highlight Ensure minimum staff cover is in place for areas of responsibility Liaising with colleagues in ICT and Information Governance to maintain system security compliance such as working with partners to complete/renew Third Party Agreements The Ideal Candidate What You’ll Bring A keen eye for detail and professional approach in everything you do Creditable experience of effectively and quickly building relationships with a variety of stakeholders Proven ability to provide outstanding customer service Curiosity - you'll want to know how things work and be willing to investigate and ask questions to get to the bottom of things Demonstrable experience of leading others Interviews will be held week commencing 17 March 2025. You don't need prior experience of the systems we support - we'll help you to learn the subject area. If you feel you meet the criteria within the job description, we welcome your application. If you have any questions or would just like to discuss the role, please contact Jen Shorter – jen.shorterstaffordshire.gov.uk - 01785 277325 or Pete Cannop – peter.cannopstaffordshire.gov.uk – 01785 278404 We're happy to talk flexible working and we'll consider applications on a full or part time basis. About Staffordshire County Council We are no ordinary county council: Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.