We’re currently recruiting a Relief Retail Manager – FTC in our Kidderminster Retail Shop.
Job Title: Relief Retail Manager – Coventry Street & Worcester Street Retail Shops
Department: Retail
Reports to: Head of Retail
Location: Coventry Street Retail Shop & Bridal Outlet: 116 Coventry Street, Kidderminster, DY10 2BH | KEMP Clearance Shop – Worcester Street: 7 Worcester Street, Kidderminster, DY10 1EA
Contract type: Fixed Term Contract – 6 months
Working hours: Full time | 37.5 hours over 5 days per week | Monday to Saturday | 7.5 hrs per day between the hours of 08:30 – 17:30
Salary: £24,208.00 per annum
Closing Date: Applications will be reviewed as they are received, and interviews arranged directly with shortlisted candidates. This vacancy may close at any time if a suitable candidate is found, so we encourage interested applicants to apply as soon as possible.
Why KEMP?
Based in the heart of the Wyre Forest, KEMP Hospice has been providing compassionate care and support to people affected by life-limiting illness and bereavement for over 50 years. We offer end-of-life care, counselling, and emotional support—completely free of charge—to adults, their families, and carers for as long as they need it. We stand by their side in our day hospice, in their homes, or virtually, during some of life’s most challenging moments.
At KEMP, we pride ourselves on being a great place to work and volunteer. We prioritise the well-being of our staff and volunteers, fostering an environment that promotes a healthy work-life balance. With opportunities for flexible working and a range of employee benefits shaped by the needs of our team, you’ll be joining a passionate, caring, and inclusive organisation that puts people at the heart of everything we do.
About you:
If you’re an enthusiastic, self-motivated retail professional with a passion for driving sales, delivering exceptional customer service, and leading diverse teams with confidence and clarity, this is the role for you! You will be responsible for the management and performance of two shops in Kidderminster Town Centre, inspiring and supporting volunteers and staff while creating a positive and productive work environment. You will be a seasoned people manager and will lead a team to operate. If you thrive on taking ownership, handling challenges with professionalism, and making a real difference to KEMP Hospice, we’d love to hear from you!
What We Offer:
* Fantastic team where everyone is welcomed and empowered to give their best
* 30 days annual leave + bank holidays, increasing with long service
* Increased employer pension contribution
* Company sick pay
* Enhanced maternity leave
* Enhanced paternity leave
* EAP: confidential financial, legal, wellbeing & mental health support
* Free eye tests
* Opportunities for flexible working from day one
* Family friendly policies
* Free Will writing service.
* Staff events
Purpose of the Post
To manage dual site Coventry St and Worcester St shops and budgets on a temporary basis. To maximise income and profit from the sale of donated and new ‘bought in’ goods. To operate the Retail Gift Aid Scheme in line with HMRC and KEMP guidelines.
Main duties and responsibilities
Operational
* Ensure high levels of customer satisfaction through excellent service and high shop floor standards of cleanliness, display, and presentation.
* Ensure all donors are thanked and that every donor has the opportunity to register for Gift Aid.
* Create customer interest through displays, promotions, events, and changes to layout throughout the year.
* Work closely with the Donation Centre Manager and other colleagues to ensure all shops have the right stock at the right times and optimum stock levels are maintained.
* Ensure that stock is efficiently prepared for sale and that sorting and storage rooms are kept safe and tidy.
* Optimise pricing strategy taking into account market research, stock turnaround, and quality.
* Ensure proper accounting procedures for sales, ensuring paperwork is accurate and up to date, reported in a timely manner, and all takings banked as per policy requirements.
* Oversee the maintenance requirements of the shop, reporting problems to the Head of Retail.
* Utilise role-specific IT systems and equipment to ensure efficient shop management.
People Management
* Lead and manage staff and volunteers confidently to ensure high team performance and morale.
* Create a positive and happy environment where team members feel valued and supported, ensuring efforts are recognised and rewarded to maintain morale and motivation.
* Be a vocal coach, actively providing guidance and support to staff and volunteers to develop their skills, maximise their potential and productivity.
* Champion KEMP Values, ensuring the team actively embodies and demonstrates them, while addressing any unacceptable behaviours effectively.
* Handle performance management, including addressing underperformance promptly and constructively, and escalating to disciplinary or grievance processes, when necessary, in line with KEMP policies.
* Foster a culture of collaboration, accountability, and respect among the team.
* Work with the Head of People and Head of Retail to maximise the number of volunteers supporting the shops, ensuring optimum volunteer numbers and hours.
* Promote and uphold health and safety and safeguarding standards for all staff, volunteers, and customers.
* Manage employee records effectively using HRIS system (BreatheHR).
* Manage staff rotas, annual leave, and absences in line with policies and procedures, ensuring the shops are always appropriately staffed to meet operational needs.
Business Management
* Work positively as part of one Retail Team to ensure maximum income is raised from donations and profit for the Hospice, adopting new ways of working as necessary.
* Support the development and implementation of training programmes with the Head of Retail.
* Ensure compliance with all Hospice policies and promptly report problems, incidents, and accidents to the Head of Retail.
* All Gift Aid stock to be sorted and processed according to HMRC and KEMP policy.
* Provide additional support to volunteer-led shops as required, ensuring consistency and alignment with operational standards.
* Support the delivery of key organisational and retail projects as directed by the Head of Retail.
All KEMP Hospice employees are expected to:
* Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
* Support and encourage harmonious internal and external working relationships.
* Make a positive contribution to fundraising and raising the profile of the Hospice.
* Provide support and advice to colleagues within KEMP within your area of expertise by working closely with the Multi-disciplinary Team within KEMP.
* Always behave in a professional manner, reflecting and maintaining KEMP values as set out in the KEMP way.
Disclosure & Barring
This role is subject to a basic check with the Disclosure and Barring Service.
Experience:
* Charity retail: 1 year (required)
* Leadership and people management: 2 years (required)
Expected start date is: Monday 24th February 2025.
Please note: KEMP Hospice reserves the right to close this vacancy early if sufficient applications for the role are received.
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