About Us
We're a unique organisation that's been making things fairer for our members and communities for over 175 years. We're committed to creating a diverse and inclusive workplace where everyone can reach their full potential.
Job Description:
Salary: £13.65 per hour
We're looking for a talented and motivated individual to join our team as a Customer Team Leader. As a key member of our store management team, you will be responsible for leading and developing your team to deliver exceptional customer service and drive sales growth.
Key Responsibilities:
* Friendly and welcoming service - You'll provide excellent customer service every day, often taking ownership for managing the store and handling challenging situations.
* Team Development - You'll coach and train your team members to help them grow and develop in their roles.
* Store Operations - You'll ensure the store remains safe, legal, and fully operational at all times.
* Diligence Checks and Stock Accuracy - You'll manage diligence checks and stock accuracy to provide an excellent shopping experience for our customers.
* Deputising for the Store Manager - You'll support the Store Manager by deputising when they're not working and delivering various HR processes.
* Product and Service Introduction - You'll lead the way in introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
* Community Involvement - You'll build relationships with local community groups and participate in activities that support our Co-op community plan.
Requirements:
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.