At Hidden Hearing, our Clinic Coordinators (known internally as a Branch Coordinator) provide exceptional customer service and a welcoming environment for all patients to our hearing centres.
We are looking for a Clinic Coordinator to join our Nottingham hearing centre full time working Monday to Friday 9.00am to 5.00pm. The salary for the role is £25,352 per annum with an opportunity to earn a quarterly bonus.
Responsibilities
Key Responsibilities:
* Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
* Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
* Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
* Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
* Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
* Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
Job Requirements
We are looking for an individual who possesses the following qualities:
* A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
* Self-motivated and competitive, driven to meet and exceed targets.
* Logical and proactive, capable of navigating challenging situations with ease.
* Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing.
#J-18808-Ljbffr