Role: Helpdesk Coordinator
Location: Welwyn Garden City
Hours: Monday to Friday, 37 hours a week
Salary: £26,250
An excellent opportunity has now arisen for an experienced Helpdesk Coordinator to join our client based in Welwyn Garden City.
Our client is seeking an individual with facilities helpdesk experience, strong communication skills, and some experience of inputting/processing invoices.
Duties of a Helpdesk Coordinator:
1. Respond to help desk requests in person, via the phone, email, or through the helpdesk system.
2. Co-ordinate internal maintenance engineers/decorators and external contractors, including working alongside other external helpdesk operatives and systems.
3. Plan maintenance and decorating work effectively.
4. Research all help desk requests, using available information & resources.
5. Advise help desk callers on appropriate actions being taken.
6. Log all help desk interactions.
7. Redirect problems to appropriate resources.
8. Identify and escalate situations requiring urgent attention.
9. Track and route problems, requests, and document resolutions.
10. Raise and process purchase orders.
11. Process invoices.
12. Provide cover for Reception.
What we would like from you:
1. Proven experience within facilities helpdesk and a busy facilities environment.
2. Understanding of compliance and working with SLAs.
3. Experience of complaint handling.
4. Excellent communication skills and telephone manner.
5. Advanced computer skills.
If you are interested in this role, please apply below with your most recent CV.
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