At Courtyard by Marriott Inverness Airport we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
A new position of Reservations Agent (Part Time, 24 hours) has become available at Courtyard by Marriott Inverness Airport. Reporting to the Reservations Manager. Salary pro rata.
The successful applicant for this role will deliver excellent customer service and have strong administration, organisation and computer skills with a good telephone manner. Have a positive and confident ‘can do' attitude, be willing to learn and show that they care and have a great command of the English language. You will be a team player and be a good problem solver. This position may include Duty Management shifts.
Requirements:
Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
A passion for delivering exceptional guest service with a friendly and approachable demeanour.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Proficient computer skills, including knowledge of hotel management systems (Opera PMS desirable).
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
A great personality and is genuine, approachable, attentive and instinctive.
The ideal candidate will have worked within a branded hotel environment.
What's In It for You?
Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP.
Extensive training and development programs to enhance your skills and knowledge.
Free meals on duty.
Employee / Friend & Family discounts on hotel stays and dining.
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Death in service benefit for contracted employees.
Free car parking and free airport car parking whilst on holiday!
Where Will You Be Working?
You will be located on property at Courtyard by Marriott Inverness Airport. This property opened in March 2020 and is a short 2-minute walk from the Airport. The hotel offers accommodation with 130 bedrooms, a casual bar and restaurant, fitness centre and car parking. Part of the Marriott Brand, operated by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.