Made Tech wants to positively impact the country's future by using technology to improve society. We believe being user centred and product-led can create positive outcomes in the public sector through critical services enabled by technology.
We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.
As a Principal, reporting to the Discipline Head, you’ll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline and across disciplines and the wider business.
You will do this by:
* Building and managing strategic relationships with our clients
* Supporting wider user-centred practice community
* Leading accounts
* Finding new opportunities
* Advising as a senior practice leader
As part of all roles at Made Tech, we strive to be:
* Client focused
* Always learning and mentoring others
* Acting as ‘One team’
Key Responsibilities
Embedding our values into the principal role, you will:
* Maintain a broad technical knowledge of user-centred design practices, be able to shape strategy, statements of work and roadmaps
* Grow and lead multidisciplinary teams
* Work closely with our clients' senior leadership teams to help inform their digital, design and product strategy
* Ensure our teams are delivering to a high quality and aligned with our clients' vision.
* Have a drive to deliver outcomes for users
* Work alongside delivery, client and other capability principals to help shape account plans and be responsible for delivering against them
* Be 80-90% client-facing
* Coach and support multi-disciplinary teams to steer towards success
* Be an active contributor to the UCP Senior Leadership Team alongside Head of UCP and Discipline Heads.
As a practice leader within Made Tech, you will be expected to maintain and grow your professional network. You will be expected to contribute to thought leadership, content and events and should have a proven track record of doing so.
You will also be expected to bring discipline-specific experience to client deliver and support project teams with their specific needs.
Skills, Knowledge and Expertise
We look for specific skills and experience. If you don’t have some of the experience listed below, don’t let that stop you from applying! This includes:
* Existing Security Clearance or eligible for Security Clearance
* Working directly with customers and users
* Worked within a design consultancy or related professional services
* Worked within the public sector
* Strong understanding of agile ways of working
* Strong understanding of user-centred design practice
* Strong understanding of design communities of practice
* Experience in growing and running design teams
* Supporting others to grow and take on more responsibility
* Evidence of self-development – we value keen learners
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.
Eligibility for SC requires 5 years' UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Our application process
This will be our standard process, including an initial conversation with a member of our talent team and a two-stage virtual interview before meeting with our Industry Director.
If you need this job description in another format, or other support in applying, please email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.
The groups are:
* Disability
* LGBTQIA+ Allies and Activists
* Womxn in Tech
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
Paid counselling - we offer paid counselling as well as financial and legal advice.
#J-18808-Ljbffr