About the role
Citizens Advice Hull & East Riding (CAHER) is a busy, progressive and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients.
Job Title: Help to Claim Universal Credit Adviser
Hours: 18.5 hours per week (2.5 days)
Location: Hull
Contract: Fixed term until 31st December 2025
Salary: £27,509 pa pro rata (Trainee Salary: £26,068 pa pro rata, rising to £27,509 pa pro rata on successful completion of traineeship)
The post holders will give advice and support to new Universal Credit claimants in accordance with the “Help to Claim” service model devised by National Citizens Advice.
Full training will be provided in welfare benefits advice.
The post holder will be required to provide advice over digital channels: webchat, email, and telephone. There is no face-to-face advice provision within this role.
We operate a hybrid model for our service delivery, meaning the post holder will be required to attend the office for a minimum of 60% of their contractual hours, with the option to work from home for the remainder. We will provide the support and IT equipment to enable this. (No fully remote working option is available for this post).
For more details and to download an application form, please visit our website: http://www.hullandeastridingcab.org.uk/recruitment/
Closing date: noon – Friday 1st November 2024
CVs will not be accepted.
#J-18808-Ljbffr