Job Description
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.
Responsibilities
* Handle and coordinate active calendars
* Schedule and confirm meetings
* Ensure file organization based on office protocol
* Provide ad hoc support around office as needed
* Manage and monitor service user invoice queries and complaints; overseen by the Branch Manager and/or Deputy
* Support with a care worker and office staff payroll
* Manage and monitor the call logging system, addressing areas of non-compliance by staff members
* Manage staff rotas
* Manage and Monitor the alerts on care software to ensure care staff are conducting visits at the allocated time
* Communicate with service users and their representatives if their scheduled care and support is running behind the allocated time
* The manual confirming of timesheets
* Working in partnership with the company’s central accounts team
* Any other such duties as may be from time to time required to ensure the safe running of the service
* services and delivery of appropriate care to service users.
Qualifications
* Bachelor's degree or equivalent experience
* Strong interpersonal, customer service and communication skills
* Ability to multitask
* Proficient in Microsoft Office suite