Account Manager (UK). Full-time, Permanent. London, UK. (Hybrid - 2 days from office, 3 WFH) About Greenpark Greenpark is a global, multi-award-winning, performance-driven content leader and brand publishing agency. Our purpose is to create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Insights & SEO, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model. Our teams work on an impressive portfolio of clients including Unilever, Sanofi, Campari Group, Nestle, Lipton, Perrigo, N26, DeBeers and Kimberly Clark. Our Values As a culture, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘A cting Together ’, ‘ With Kindness ’ are the values that guide us. About the role Why The Job Exists To support the growth of the agency by developing and growing positive and long-lasting relationships with GP clients; To ensure that our clients are well serviced with all information that they need at any given time; To be a brand representative for our clients within the agency, helping ensure that any work that is produced is on brand and on brief; To help identify possible opportunities for account growth, and provide the wider team with proactive ideas. What The Job Covers Client relations Oversight and quality control of work delivery Financial account health Internal project reporting and communications. Reporting and Communication Structure The Account Manager reports into an Account Director, Senior Account Director or Group Account Director. Performance and progression are reviewed together with the AD/SAD/GAD. The Account Manager reports into the Account Director on a project basis. The AM must keep the AD up to date on the progress and health of any given account, project and individual client relationship. The AD reviews work before delivering to client. The AD is accountable for the individual client relationships so should be kept informed at all times. Overall account issues or concerns should be escalated to the Account Lead (Group Account Director, Client Group Partner or Head of Client Services). Responsibilities Maintain day-to-day communications with our clients, keeping them up to date on project statuses and gaining responses to GP’s questions. Develop a repertoire with the clients and get to know them also on a personal level while doing so. Take briefs from client and review them together with the Account Director and other, relevant, core team members. Work within this team to drive the right response and best way to deliver the work, to the highest quality. Help co-ordinate GP’s response to brief. Liaise with and bring together the relevant GP delivery team. Ensure that the team has all information that they need and are united to deliver the highest possible quality work, aligning and exceeding client expectations. The AM is responsible for regular client and internal project status updates. Understand your client on a personal level, try to identify their individual objectives and challenges within their business. Fully understand the brands that you work with, the industry that they sit within and their core competitor sets. Keep your team updated with any relevant industry developments that you find, whether related to our business or our clients. Begin to apply a strategic mind to all deliverables, considering how they fit within the bigger picture of a project, working with the AD and other team members to develop these skills. Business Development and Commercial Performance Individual client and project targets are set as part of the wider team and business targets. The Account Manager should be proactive with ideas that could help the business upsell, develop work or move into new areas of work in order to meet these targets. The Account Manager should ensure that work is progressed at a good pace and to a high quality, and keep the clients updated on this progress, so that scopes can be closed to a high standard and new scopes raised. Financial The AM needs day-to-day awareness of how a project is tracking financially. They should be in continual communication with the Project Manager to get this information. This is so that client and internal stakeholder questions can be answered, and any budget tracking risks can be flagged internally. Report back to the AD, Client Lead and finance team on the financial health of a project or account where relevant alongside the PM. Stay up to date on the finance team’s internal project tracking process and adhere to this, with relevant updates provided as needed. Performance review and personal development By the line manager (Account Director, Senior Account Director or Group Account Director) on the basis of: Development of successful client relationships, measured through client feedback and NPS; Contribution to renewals and growth of client accounts/projects; Overall quality of work; Relationships with other operating companies/departments; Interpersonal/communication skills; Being a team player; Being an effective coach/manager; Demonstrating the core values of Greenpark. How we'll support you 25 days of holidays per year UK bank holidays and your birthday off. Christmas Closure - (extra days on top of your holiday allowance) A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc) Private pension and private healthcare insurance. Access to Free VDU Eye Tests and Employee Assistance Programme (EAP). Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards). Referral Bonus Scheme. Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events. Enhanced maternity/paternity leave allowances. WFA policy – work from abroad for up to 4 weeks per year. Yearly Calm subscription