IT Service Desk Support - Windows, Desktop, Network Config, MS SQL.
* Up to £27,000 + training, benefits, career development
* Onsite / Hybrid in Southampton, Hampshire
* Shift Work; 4 days-on, 4 days-off
We are looking for an experienced IT Service Desk Support Engineer who will help support internal systems in a Windows Desktop environment. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.
Responsibilities
* Provide an IT help desk service for the company to obtain assistance with their IT issues.
* Be able to identify areas for improvement.
* Supporting performance and other IT related issues when they are called into the support desk team.
* Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.
To be considered for the role, you will need:
1. A broad understanding of Infrastructure, specifically covering:
* An understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
2. An understanding of corporate systems including:
3. Email systems, preferably Office365,
4. Collaboration solutions such as SharePoint, Jira and Confluenc...