Parts Advisor Rygor Auto- Heathrow Truck £28,000-£32,000 DOE ⏰ 42.5 hours: 08:00-17:00/09:00-18:00 on rota. Every other Saturday 08:00-12:00. Your Role Rygor are looking for an experienced and dedicated Parts Advisor, who has a passion for setting high standards for their customers. They are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise parts stock and sales and who is able to approach the role with a commercial mindset. Day to day, you will be: Assisting technicians by looking up parts needed for vehicle repair. Answering phone calls and assisting walk-ups and wholesale customers with their part needs. Tracking all incoming or outgoing parts for a dealership. Locating available parts when the dealership is out of stock. Handling part payment collection and making sure all parts are billed appropriately. Packaging and shipping parts back to the manufacturer. Referring to the parts manual to identify the right part for the make and model and year of vehicles being serviced. ⚙️ Skills & Behaviours Required for this Role: Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. Time Management – When working to deadlines, being able to manage your time effectively, is essential. Strong organisation skills are key to this. Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges. Motivation - To ensure personal and team success, being motivated is essential. This role will be a great fit for you if: You have previous working experience as a Parts Advisor or Parts Person within the automotive industry. Some retail counter and phone experience advantageous You are computer literate and confident using technology Ability to use all appropriate modules of Keyloop/Kerridge Our Values & Behaviours We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Rewarding I am grateful. I am courageous. I am curious. We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues. Reliable I am honest. I am attentive. I am trustworthy. Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker. Respectful I am inclusive. I am resilient. I am kind. We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills. A quote from a member of Team Rygor: 'I have been working for Rygor for a year now, and I can only say good things about the people and the business. I have learnt so much about the job over the year and made lots of new friends. Some of the features that have helped me get far in the business include always looking for more work and helping co-workers; being someone that people can rely on and making sure that I am always looking to improve.’ – Freddie, Parts Apprentice Rygor have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work™️ three years on the run, meaning they really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful. Our Process When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.