The Newcastle upon Tyne Hospitals NHS Foundation Trust
It is a critical time for our organisation as we strengthen and improve our operational services so that we can best serve our population across the North East and beyond. We now have a vacancy for a Director of Operations.
Our Directors of Operations are vital senior roles driving the delivery of complex, high quality services, while leading our strategic developments and transformation to enable us to remain a specialist centre of clinical, teaching and research.
Our clinical services are led and managed through eight Clinical Boards. Each has responsibility for strategy, performance, workforce and finance in their area, covering a range of specialities and sub-specialities. Each Clinical Board is led by a triumvirate leadership team including a Clinical Board Chair, a Director of Operations (this post) and Head of Nursing. Directors of Operations report to the Clinical Board Chair and the Deputy Chief Executive. With accountability for up to 3,000 staff and a budget of up to £250m, you will provide the highest quality operational and strategic business planning and leadership to ensure that the Clinical Board provides high quality patient care and achieves its performance objectives.
Main duties of the job
The organisation, like the wider NHS, has faced unprecedented challenges over the last five years, including increasing demand and a changing financial model. We can expect that the next 5 years are going to be no less challenging, as we seek to achieve NHS performance standards and move towards the key shifts for the NHS.
We are looking for a proven leader who is resilient, flexible and committed to ensuring provision of sustainable high-quality services for the community we serve.
Job responsibilities
Suitable candidates will be able to demonstrate previous success in a senior leadership role in a similarly complex organisation or system, ideally in an acute healthcare provider. As an experienced, compassionate and inclusive manager, with significant operational experience, you will have a drive for excellence and a distinctive recent track record of achieving targets, high levels of patient and staff satisfaction, and the ability to innovate and deliver transformation and financial balance.
Personal attributes include excellent communication and interpersonal skills, alignment to our core values and behaviours, and the credibility to work collaboratively with clinicians, senior management, staff and key stakeholders across the system to build productive relationships.
Essential requirements include degree level education supplemented by a relevant postgraduate professional qualification and management experience to masters or equivalent level.
Person Specification
Qualifications & Education
* First degree or equivalent
* Evidence of other specialist knowledge masters level or above
* Extensive knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical services
* Evidence of CPD
* MBA or Masters level Qualification
Knowledge & experience
* Significant experience within the Healthcare sector at very senior manager level including responsibility for strategic planning and budgetary control for a group of complex specialties/departments.
* Demonstrable success in delivering large scale change and performance with and through management and clinical teams
* Track record of financial delivery including efficiency savings, income and expenditure targets
* Extensive experience of writing complex business cases and policies
* Extensive experience of managing and deciding on complex employment issues
* Proven record of pro-active performance management
* Experience of delivering large scale clinical service management at a senior level in a complex hospital environment
* Well-developed IT skills to manage and report on complex performance management information
Skills & Abilities
* Able to act with integrity, and to value respect and promote equality and diversity
* Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
* Ability to build successful teams
* Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets including individuals and teams in partnership organisations
* Able to develop effective networks, and to work in partnership with others to deliver and improve services
* Excellent communications skills, written and oral
* Ability to influence and motivate staff to deliver challenging targets
* Ability to critically analyse complex financial and clinical data sets
* Able to effectively manage performance by holding themselves and others to account for service outcomes
* Able to ensure patient safety by assessing and managing risk associated with service developments
* Able to facilitate transformation and change to improve services
* Able to demonstrate sound political judgement and astuteness in understanding the contexts for change
* Ability to analyse highly complex problems and to develop practical and workable solutions using knowledge and evidence
* Able to make sound decisions using all available evidence, and evaluate their impact
* Able to participate in on-call rota
* Experience of working in a management on-call rota
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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