Provide a reception service to patients, relatives, carers and all staff groups.Provide general administrative services as required by the department;Locate medical notes within a department or request them from other locations;Provide timely collection and delivery of medical notes when required;Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing;Receive and sort daily post, date stamp and distribute as appropriate;Photocopying, posting documentation;Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;Assist with Reception administration and update the relevant databases and patient information systems when required;Prepare case note folders and complete necessary documentation for all new patients;Liaise with other hospital departments, GPs and other health care agencies when required.Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc