Job Title Business Analyst Location Walsall Package Competitive As a successful Business Analyst with Echo Managed Services, you’ll be joining our UK based service and implementation team reporting to the Consulting Manager. Your time will be split between our Walsall HQ and clients' sites in the UK and worldwide. With support from our product and data experts at our software development team in the UK, India and Australia. You will be given the opportunity to learn everything we know about utility billing, software delivery, product implementations and more. Echo Managed Services have been leaders the development of utility billing software for over 20 years. With over one third of the UK’s water companies using our platform to generate bills and manage their customers, we have built a wealth of in-house knowledge and expertise. We are a two software, software development house, who provide excellent support, communication and consultancy to all of our clients. Our focus is now on the future as we proudly rollout Aptumo, our SaaS billing solution built on the Salesforce platform, which extends our expertise beyond water and outside of the UK, including Australia and the US A. After that, who knows where your career with Echo Managed Services could take y ou? Who we are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improve ment. The Role: As a Business Analyst, your responsible w ill be:Supporting the implementation of Aptumo software to new clients throughout discovery, business process alignment, development, user acceptance testing and go live support phases of a projectProviding support, managing change requests, analysing bugs and issues on the RapidXtra ProductDevelop a detailed knowledge of our product(s), demonstrate features to existing and potential clients and support its successful impleme ntationAbility to understand, learn, maintain, support and develop two billing systemsAbility to identify product changes required to meet custome r needsWork closely with clients to hold workshops and capture requi rementsResponsible for the capture, interpretation, prioritisation and delivery of user stories / requirements and refinement of the client product b acklog.Manage changes/feature requests throughout the software delivery lifecycle to d eliveryCreate and update documentation for new and existing functi onalityEnsure that solution design, software development and documentation leads to client satisfaction, maximising the value of the product for the client.Timely resolution of issues in agreement with stakeh olders.Communicate effectively with clients and stakeholders of all levelsAnalyse change requests and create functional specification documents based on client requi rements What you’ ll need: At least 4 years BA experience, supported by a relevant qualification (d esirable)The ideal candidate will have previous exposure to water/utility industry, utility billing and/or Salesforce/system implementations (D esirable)To act as the bridge between the client and the technical teams, by translating business needs into requirements for the engineering team and being able to translate complex scenarios into an understandable manner fo r clientsExperience of to creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages, and the ability to manage a feature request through the end-to-end SDLC process through to client delivery, including client walk throughs and pl aybacks.Experience in delivering workshops, managing client expectations and supporting clients throughout a project to ensure of a successful software implementation and/or requirements deliveryAbility to conduct stakeholder interviews and manage focus groups to extract relevant inf ormation.Ability to communicate complex business issues clearly in speech and in writing and be able to explain business process concepts to the end user, and influence and persuade at all levels of staff s eniority.Ability to identify, investigate, evaluate and implement improved ways o f workingAbility to take decisions and solve complex business problemsPractical know-how and expertise in business analysis and industry recognised tools and t echniquesProficient in the use of process modell ing toolsFamiliarity of both agile and waterfall delivery methodologies and the ability to articulate the differences in the approaches, tools, responsibilities, and deliverables as a business analyst in either me thodologyAbility to use leading analysis t echniquesEnsure that Business Requirements are fully developed and documented e.g., functional, non-functional, templates and reporting require ments etcAble to walkthrough requirements, demonstrate functionality and playback new functionality developed as part of a workshop with clients to achieve sign offKnowledge of the general principles of information technology such as its role in customer relationship management, automation, decision support, methods of data capture, storage and retrieval, transactional processing and workflow.Good team player, ability to work effectively in a team environment, sharing knowledge and skills and developing productive working relat ionships.Focused and driven on achieving results and a drive to improve and continuously learn an d developExperience of managing ambiguity and undertaking forward planningAbility to manage changes through the software development lifecycleStrong commercial focus and awarenessAbility to manage own time effectively and adhere to deadlines and manage multiple priorities of work simul taneouslyExperience in creating and maintaining a traceabili ty matrixMust be articulate, numerate; capable of building a robust busi ness caseStrong interpersonal; negotiation, influencing and facilitation skills. Able to engage and inspire others in delivering continuous im provementA willingness to travel domestically and internationally for periods up to approx. 90 days throughout the year Preferred Quali fications: Degree level qualified or relevant equivalent qualification or experienceBCS or Agile BA qualification a dvantageousCertified CBAP or ISEB qualification a dvantageousSalesforce certifications desirable. What You’ll Ge t in Return: A compe titive salaryPension scheme with employer contributions20 days holiday bank holidaysA supportive and collaborative work environment where your ideas and contributions are highly valuedMentorship and guidance from experienced professionals24/ 7 GP service.Access to my premier benefits – sto re discounts.Employee Well-be ing programmeFree o nsite park ingOnsite Gym