Amazon Connect engineer
Role Type: Permanent/On Contract [Inside IR35]:
Day rate: £400 per day [Inside IR35]
Salary: £65K per annum
Location: Telford, UK
Frequency: 2 day’s work from office [mandatory]
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Willing to work in client location- 3 days onsite
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1)Amazon Connect Engineer – Band 3 & Band 4
About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
•Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
•AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
•Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
•CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
•Problem Solving: Troubleshoot and resolve technical issues.
•Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Qualifications:
•Basic understanding of cloud computing and contact center concepts.
•Exposure to AWS services and architecture.
•Strong problem-solving and analytical skills.
•Attention to detail and ability to follow instructions.
•Good communication and teamwork skills.
Preferred Qualifications:
•Experience with scripting languages (Python, JavaScript).
•Experience with performance and load testing of Managed services