Contact Centre Advisor
Location: Grangemouth
Type: Full time, Permanent, Hybrid – 3 days on site
Salary: £23,400
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers. It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
As a Contact Centre Advisor at Calor, you'll be more than just a voice on the other end of the line. You'll become an expert in all things Calor, helping our customers with a variety of enquiries and ensuring they have everything they need for a seamless experience. From assisting with orders to answering questions about our services and accounts, you'll play a key role in delivering outstanding customer service every day.
But this isn't your typical scripted contact centre role. At Calor, we want you to bring your unique personality to work every day. We believe in empowering our team to engage authentically with our customers, creating genuine connections and leaving a lasting impression.
At the beginning of your journey with Calor, you'll have the opportunity to work closely with your buddy, shadowing them to gain insight into your day-to-day responsibilities. We believe in providing full training and guidance to ensure you feel confident and prepared be...