Job Title: Contract Manager Business Sector: National Accounts Based: Regional Hours of work: Mon-Fri 08.00-17.00 Reporting to: Account Director Purpose Of the Role Providing leadership, management, technical excellence, and development of the contract, ensuring financial, QHSE, contractual, customer service and operational commitments are met and exceeded. Key Responsibilities 1 Provide leadership, and ensure that contractual commitments are met and exceeded. 2 Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are extended or won on re-tender. 3 Explore contract innovation and deliver within 1 year of the contract going live to improve customer service, profitability, contract efficiency and/or contract improvement. 4 Develop a robust 2 year business plan detailing efficiencies, innovation and strategic contract development. 5 Ensuring business policies and processes are effectively communicated and implemented within the contract. 6 Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE Managed services and subcontractors activities and are regularly review. 7 Ensure optimum staffing structures operate across contracts, balancing cost efficiency with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. 8 Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. 9 Working with other operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues. 10 Ensure that Planned Preventative Maintenance is carried out in line with task schedules, customer systems and industry best practices. 11 Development of contract regional financial plans for revenue and profit delivery, management, and reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. 12 Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. 13 Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. 14 Promoting and maintaining the core Values of CBRE Managed Services. 15 Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. 16 Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. 17 Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. 18 Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential. 19 Provide technical building services expertise to customers both external and internal. 20 Oversee all matters relating to effective maintenance, corrective maintenance, remedial, reactive work, and asset data management across your region/ portfolio. 21 Carefully manage contract expenditure within the Reactive Maintenance Threshold (RMT) to ensure alignment with budgets and most cost-effective solution. 22 Support contract mobilisation and hyper care post go live. Role Requirements Experience of managing a hard service facilities team across a complex estate. People management experience QHSE Qualification (IOSH, NEBOSH etc.) Technical background in Mechanical, electrical or fabric (desirable) Experience within retail industry (desirable) Accountabilities 1 Reporting to a CBRE Managed Services Account Director. 2 Accountability to the CBRE Managed Services functional heads, as appropriate. 3 Accountable day-to-day to the relevant client contacts. 4 Line management responsibility for a contract team and indirectly for relevant sub-contractors. 5 Financial responsibility for the delivery of Plan commitments for the contract. 6 Contract Performance operational and QHSE responsibility