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Sector: Customer Services
Role: Assistant
Contract Type: Fixed term
Hours: Full Time
Contract: Fixed term until 31 December 2025, working 35 hours per week. Arts Council also recognises the benefit of flexible working as a valued part of the way we work and welcomes applications from individuals who require flexibility.
Salary: £27,401 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Manchester office. The role will be based at the Manchester office; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week.
We are looking to recruit an Assistant to join our busy Customer Services team in our Manchester Office. The role is to respond to telephone, webchat, and written enquiries about all aspects of Arts Council's work to very high standards. Mainly this will be helping applicants to navigate our systems and to make the very best applications to our funding programmes. It is a busy department with strict service levels and standards of service.
We are looking to recruit an organised, customer-focused individual who can manage multiple systems at the same time to provide excellent and helpful responses to enquiries. The candidate will be able to absorb and retain large amounts of information, juggle priorities, and distribute information in an engaging and compelling way to customers from different backgrounds and abilities.
Full training will be given, but it is expected that the successful candidate will have experience in Customer Service.
If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you will be rewarded with an excellent salary and benefits package. Arts Council England provides world-class benefits. Some, not all, of our benefits can be found below:
* A final salary pension scheme, 25 days plus bank holidays and annual winter closure (three days between Christmas and New Year) plus one additional day for each year of service up to 30 days.
* We also offer a buy/sell annual leave option and flexible and hybrid working and well-being support.
* We also offer exclusive savings on the high street and online, as well as holidays, cinema tickets, gym membership, dining out, and much more.
Equality Diversity and Inclusion Statement: Arts Council is committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.
If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled, Evenbreak can provide support with your application; for further information please visit their website.
Disabled, D/deaf and/or neurodivergent people and those from Black, Asian, and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups.
About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance, and the Arts Council Retirement Plan - a final salary scheme.
Job ref: ICF69
Closing date: 9:00 am Tuesday 28 January 2025
Interview: (Virtual) 4th/5th/6th February
If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk
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