Our Role
This role will ensure that all The White Company’s internally & externally hosted infrastructure is maintained to a very high standard. The successful candidate will manage and maintain all infrastructure that supports the operational running of all channels (Website, Stores, Contact Centre), along with the distribution centre and head office by working closely with internal teams & external network and cloud suppliers.
What you’ll be doing
* Provide on-going infrastructure support ensuring the security, resiliency of the environment maintained whilst adhering to vendor best practice.
* Act as a technical lead on the delivery of IT infrastructure related projects collaboratively working with external parties where necessary.
* Assist with the realisation and adoption of TWC’s “cloud first” approach with a specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).
* Draft, publish, and/or review various network and system documentation, including architecture, installation, operations, and user guides.
* Support the design and implementations of new network solutions to integrate with new and existing internal and external network environments.
* Ensure all system related changes following ITIL change management best practices.
* Act as an escalation and mentor point for development of junior members of the team.
* On a rotational schedule the individual would provide call support after hours and on weekends. During that time the individual would be expected to respond and react on high priority services issues.
* An expectation to work outside regular business hours in support of implementing changes into the environment as per our change management schedules.
* Required to work from alternative locations on frequent occasions to support head office and retail infrastructure.
What will make you brilliant at this role
* Strong communicator with a confident and engaging approach.
* Passionate, driven, and always ready to take on new challenges.
* Meticulous attention to detail, ensuring accuracy in everything you do.
* Thrives in fast-paced environments and stays focused under pressure.
* Proactive and self-motivated, always looking for ways to improve.
* Highly organised with exceptional time management skills to meet deadlines seamlessly.
The skills and experience you’ll need
* Extensive knowledge of Microsoft Server Operating Systems from 2016 onwards (SQL, Exchange)
* Strong understanding of networking (routing, switching, wireless, firewalls, ExpressRoute, Direct Connect, MPLS, SD-WAN).
* Extensive knowledge of the Office 365 suite.
* Previous experience of managing Active Directory, DNS, DHCP, Group Policy, Microsoft PKI infrastructure
* Experience with centralised management and deployment tools (Intune, SCCM).
* Proficiency in scripting and programming languages (e.g., Python, PowerShell, etc.).
* Previous experience working with managed service providers and 3rd party management.
* Experience of managing Azure/AWS cloud infrastructure (such as DevOps, Terraform, IaC) would be advantageous.
* Strong knowledge of Cyber Security principles, vulnerability management, and compliance.
* Experience in patch management, vulnerability assessments, and security best practices.
* Strong understanding of cloud and application security concepts, including secure coding practices, threat modelling, vulnerability management, and access control mechanisms.
* Willingness to study and attain professional qualifications in new and relevant technology subjects.
* Relevant Industry Qualification are desirable – ITIL, CCNA\CCIE, MCP, MCSA, MCSE and Azure based certifications.
What we’ll offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
* Discount -Up to 50% discount and access to regular Sample Sales
* Holiday - 25 days rising to 28 with length of service
* Holiday Buy – opportunity to buy up to 5 days holiday
* Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
* Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
* Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle
* Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
* Continued Development – We offer structured support from our own in-house Learning and Development Hub
* Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
* Continued Development - Inclusion on our Leadership Development Programme (eligibility for contracts of 6 months plus Grade D & E roles only)
* Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
* Life Assurance
Additional Benefits
* Fruit basket daily
* Tea and coffee provided
* Working from Home - option to work from home on Mondays and Fridays
* Social - Christmas party/social events throughout the year
* Seasonal Sample Sales
* Volunteer Day - with a charity of your choice
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.
We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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