You might not know it, but every time you go grocery shopping, chances are you are using at least one of HL’s products.
HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 330,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste.
We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business.
We are seeking a proactive and detail-oriented Internal Sales Executive to join our dynamic team in the retail POS industry. In this role, you will be responsible for managing and nurturing relationships with e-commerce and small to medium-sized business (SMB) accounts, supporting their retail POS needs. As a key point of contact for these clients, you will assist with onboarding, provide guidance on our solutions, and ensure high levels of customer satisfaction and account growth.
Key Responsibilities:
Client Relationship Management:
1. Build and maintain strong, positive relationships with e-commerce and SMB clients.
2. Serve as the main point of contact, responding promptly to client inquiries and concerns.
3. Conduct regular check-ins and reviews with accounts to ensure ongoing satisfaction and identify growth opportunities.
Account Growth & Retention:
1. Identify and pursue opportunities to upsell or cross-sell additional products and services tailored to client needs.
2. Collaborate with sales and support teams to maximize account retention and growth.
3. Meet or exceed quarterly account growth and retention targets.
Project Coordination & Implementation Support:
1. Support clients through the onboarding and implementation processes, ensuring a seamless integration of POS solutions.
2. Coordinate with internal teams, including technical support, procurement, and customer service, to ensure smooth delivery of services.
3. Assist clients with product setups, updates, and troubleshooting, maintaining a high level of client satisfaction.
Market & Product Knowledge:
1. Act as a product expert, educating clients on the features, benefits, and value of our POS solutions.
2. Gather client feedback on product performance and relay insights to product and development teams to inform future improvements.
Skills & Experience:
1. 1+ years of experience in account management, customer service, or a related field, ideally within the retail POS or e-commerce sectors.
2. Strong interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.
3. Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
4. Detail-oriented, with strong organizational skills and the ability to multitask and prioritize.
5. Self-motivated with a proactive approach to problem-solving and client support.
6. Experience working with SMB accounts and understanding of their unique challenges.
What We Offer:
1. A development plan with the aim to progress to a National Account Manager position within our Commercial Team.
2. Comprehensive training on our processes, products, and services.
3. Competitive salary and benefits package.
4. The chance to work with a market leader in the retail display and merchandising industry.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
1. Company pension.
2. Life insurance.
Schedule:
1. Monday to Friday.
Work Location: In person.
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