Job summary Do you want to work in a rewarding patient facing role whilst working alongside supportive and friendly colleagues? We are looking to recruit Part Time Receptionists who are enthusiastic, self-motivated and have a passion for delivering excellent patient care. The successful candidates should be confident, professional with excellent telephone skills with the ability to multi-task. GP practice experience is desirable but not essential as training will be given. We are looking for someone who is available to work 20 hours over 4 days between the hours of 7:45am-6:45pm Monday to Friday. Shifts/days to be agreed. Flexibility is essential. Key Skills Excellent face to face communication Excellent telephone manner Respect for patient confidentiality at all times Excellent IT skills Have the ability to remain calm under pressure Previous experience in primary care preferred but not essential We are looking for people that are flexible and able to help cover sickness and holidays in the team. Main duties of the job Duties to include Maintaining and monitoring the Practice appointment system Answer incoming phone calls and dealing with appropriately Dealing with the patient requests appropriately Data Entry into patient's records as necessary Processing of prescriptions Signpost patients to appropriate services Dealing with requests from patients, other team members and external agencies Handling of new and temporary registrations and patient documentation / information as required Manage queries efficiently Photocopy documentation as required Maintain a clean tidy, effective working area at all times Maintaining confidentiality at all times Other duties commensurate with role About us Overview of our organisation Ford Medical Practice is a 6000 patient practice and pride themselves in being: Consistently high QOF achievers A paper light, digital exemplar Practice using the EMIS Web clinical system A friendly, innovative and forward thinking Practice A Training Practice The team currently consists of 2 GP Partners, 1 Practice Nurse, Reception and Administration Team and Management Team. Previous applicants need not apply. If you are interested in this vacancy, we would love to hear from you. Interviews: Dates to be confirmed Date posted 30 January 2025 Pay scheme Other Salary £11.63 an hour Contract Permanent Working pattern Part-time Reference number A1755-25-0000 Job locations Ford Medical Practice 93 Gorsey Lane Ford Liverpool L210DF Job description Job responsibilities Maintaining and monitoring the Practice appointment system Answer incoming phone calls and dealing with appropriately Dealing with the patient requests appropriately Data Entry into patient's records as necessary Processing of prescriptions Signpost patients to appropriate services Dealing with requests from patients, other team members and external agencies Handling of new and temporary registrations and patient documentation / information as required Manage queries efficiently Photocopy documentation as required Maintain a clean tidy, effective working area at all times Maintaining confidentiality at all times Other duties commensurate with role Job description Job responsibilities Maintaining and monitoring the Practice appointment system Answer incoming phone calls and dealing with appropriately Dealing with the patient requests appropriately Data Entry into patient's records as necessary Processing of prescriptions Signpost patients to appropriate services Dealing with requests from patients, other team members and external agencies Handling of new and temporary registrations and patient documentation / information as required Manage queries efficiently Photocopy documentation as required Maintain a clean tidy, effective working area at all times Maintaining confidentiality at all times Other duties commensurate with role Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Desirable Experience of working in a GP practice Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Desirable Experience of working in a GP practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Ford Medical Practice Address Ford Medical Practice 93 Gorsey Lane Ford Liverpool L210DF Employer's website http://www.fordmedicalpractice.nhs.uk/ (Opens in a new tab)